Welcome to Mill Creek! We’re glad you’re here! At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.

The Sr. Service Manager for Single Family Rental maintains the physical condition and appearance of one or more assigned communities in accordance with operating and safety standards. This position is responsible for managing routine work and preventative maintenance of physical features of the building(s), including, but not limited to, HVAC, electrical, plumbing, carpentry, major appliances and amenities. He or she anticipates and evaluates potential problems then proactively manages the development and leads the execution of plans to counter challenges. The Service Manager consistently strives to maintain the highest level of attention to the operational needs of the community.

The role will be considered for large communities up to 500 homes, communities with a high degree of difficulty, lease up or renovations and/or multi-site responsibility. The Sr. Service Manager may also function as part of expanded work groups when necessary.

Reports to: (Senior) Community Manager has primary authority and works with the Sr. Service Manager to determine the exact "day-to-day" duties. Decisions will take into account the Sr. Service Manager's skills, experience, career goals, and how the individual best fits the working requirements of the community. May oversee Service Technicians Level I, II with the responsibility for scheduling work assignments and training.

Essential Functions/Responsibilities

• Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects. Prioritize the repair of unsafe conditions
• Monitor a sufficient inventory of tools, supplies, spare parts for common issues and emergency situations
• Schedule and perform routine preventive maintenance on all appropriate equipment and tools
• Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed homes for the highest quality of work and superior presentation, adhering to the timetable
• Manage all customer service requests, including prioritizations and delegation to assigned staff. Evaluate and analyze service request trends for assigned community. Ensure all resident requests are completed with excellent customer service
• Maintain accurate records of preventive maintenance, service requests (received and completed), expenditures, apartment make-ready status, jobs in progress, etc.
• Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer clean-outs, and prepare maps indicating same
• Coordinate and oversee all work of internal and external vendors and maintenance service suppliers
• Collaborate with the General Manager and/or Community Manager in hiring, training, daily supervision, evaluation, and counseling of the service team
• Assist in creating schedules for Service Technicians, Housekeepers, Porters, and Groundskeepers
• Work with the Community Manager to develop, implement, and manage programs intended to control maintenance expenses
• Partner with construction teams for acceptance walks and complete transition and handoff of home process as they are delivered on new development communities
• Assist in the development of the annual maintenance operating budget in accordance with the established timeframes. Analyze budget variance and trends
• Ensure appropriate risk mitigation procedures are implemented including disaster response.
• Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated to associates, such as, but not limited to, company operating and safety standards. Promote safe work practices among on-site team
• Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations
• Address and complete all other duties as assigned
• Embody the Mill Creek mission, values and brand promise in all that he or she does

Associate Management and Development

• Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations
• Empower, engage and develop associates to achieve great performance and desired business outcomes.
• Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members
• Manage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates
• Support associate development. Provide targeted training and growth opportunities
• Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto
• Address and complete all other duties as assigned

Education and/or Experience

• High School diploma or equivalent (GED) preferred
• 5+ year’s multi-family and/or single family rental property management or other building maintenance experience performing Service Manager duties
• 3-5+ years of maintenance staff’s supervisory experience
• HVAC Certification required
• CAMT preferred
• CPO preferred

Skills/Specialized Knowledge

• Ability to read, write and speak English as demonstrated by clear and concise written and verbal communications, the ability to read service requests and the ability to read and understand labels on containers. Be able to verbally communicate with associates, residents and vendors.
• Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division for basic calculations.
• General computer skills including Microsoft Word, Excel and property management based software
• Ability to frequently use general maintenance tools, supplies and equipment such as but not limited to, hand tools, power tools, user moved aids, mechanical equipment, paint equipment, pool chemicals, snow and ice removal equipment, ladders, landscaping equipment and safety equipment.
• Ability to frequently handle and use chemicals, paint and general cleaning supplies
• Ability to frequently operate motorized vehicles such as but not limited to, car, truck, van or golf cart

About the Benefits of joining the Mill Creek Team

• Competitive compensation
• Comprehensive medical, dental and vision
• Employer sponsored short and long term disability, Life and ADD insurance
• 401k with employer matching
• Paid time off benefits: Vacation, Sick, Holidays

Mill Creek is an Equal Opportunity Employer

Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!

Job Type: Full-time

Pay: $33.00 - $36.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 5 years

Schedule:

• Monday to Friday
• On call

Work setting:

• In-person

Ability to commute/relocate:

• Celina, TX: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Single-Family Rental or Build to Rent: 1 year (Preferred)
• Building Maintenance: 5 years (Required)
• Maintenance Manager Single or Multifamily: 2 years (Required)

License/Certification:

• HVAC Certification (Required)
• CAMT (Preferred)
• Certified Pool Operator (Preferred)

Work Location: In person

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