BURSAR OFFICE (IN-BURS-IUINA)

The IUPUI Bursar Office provides bursar services and support for the IUPUI, IUPUC and IU Fort Wayne campuses. It is our mission to provide timely financial information and to ensure fiscal responsibility with a steadfast commitment to comprehensive, solution-driven customer service in support of the University's mission and continued growth of the campus. Our primary responsibilities are management of all student accounts, the bursar call center, student fees, billing and refunds. We also support billing and payments related to corporate and governmental student sponsorships, student financial systems first-line technical support and provide banking and accounts receivable services for the campus.

Department-Specific Responsibilities

• Serves as a primary contact via telephone or email with students, parents, faculty, staff and the general public to share information concerning student billing, tuition and fee assessments, financial aid and enrollments.
• Analyzes student accounts and initiates appropriate adjustments.
• Reviews and researches financial aid eligibility and disbursement requirements.
• May issue enrollment clearances to allow for continuous enrollment and student success.

General Responsibilities

• Under close supervision, performs routine administrative tasks related to bursar accounts, such as applying tuition and fees and processing payments.
• Audits bursar accounts and payments to ensure compliance with deadlines and applicable regulations; communicates discrepancies to supervisor and may assist with corrections.
• Fields emails and phone calls, responds to inquiries and requests, and explains policies and procedures.
• Helps students, parents, employees, sponsoring organizations, departments, and other constituents understand billing information, including deadlines, interest, payment plans, fees, and processes.

EDUCATION

Required

• High school diploma or GED

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Career Level: Foundational

FLSA: Nonexempt

Job Function: Finance

Job Family: Bursar

Click here to learn more about Indiana University's Job Framework.

Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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Telephone: 812-856-1234