Business Analyst - Digital & Innovation, North America Job at Mediterranean Shipping Company USA Inc
Mediterranean Shipping Company (MSC) USA is seeking a Business Analyst to join our Global Digital & Innovation team in a regional role
(Regional Digital & Innovation Analyst) This newly created position will partner with Sales, Support, and Global HQ to manage post-contract integration projects across a variety of platforms and technologies. This individual will also manage the project execution progress to ensure we are meeting agreed timelines and maximizing customer satisfaction.
We are looking for someone who is passionate about the experience of customers and vendors and will persistently find ways to deliver value throughout the implementation process, in North America (USA and Canada) and other countries. This individual must be able to keep all project tasks and teams organized to ensure the delivery of a good product. You must also be able to provide clear communication and collaboration on project tasks while maintaining a good team attitude.
This position will be based in our corporate headquarters located at: 420 5th Ave, New York, NY 10018, 4th floor. We are currently operating on a hybrid work schedule with 3 days in-office and 2 days’ work from home until further notice. The Regional Digital & Innovation Analyst will report to the Project Manager, Digital & Innovation in Geneva (Global HQ) and closely collaborate with the Project Leader, Digital and Innovation in Geneva (Global HQ)
Key Responsibilities & Duties
Additional Responsibilities
Qualifications and Experience
Work Authorization
What We Offer
You will also have access to additional benefits, effective day one :
Company Overview
Mediterranean Shipping Company (USA) Inc. is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.
We are looking for someone who is passionate about the experience of customers and vendors and will persistently find ways to deliver value throughout the implementation process, in North America (USA and Canada) and other countries. This individual must be able to keep all project tasks and teams organized to ensure the delivery of a good product. You must also be able to provide clear communication and collaboration on project tasks while maintaining a good team attitude.
This position will be based in our corporate headquarters located at: 420 5th Ave, New York, NY 10018, 4th floor. We are currently operating on a hybrid work schedule with 3 days in-office and 2 days’ work from home until further notice. The Regional Digital & Innovation Analyst will report to the Project Manager, Digital & Innovation in Geneva (Global HQ) and closely collaborate with the Project Leader, Digital and Innovation in Geneva (Global HQ)
Key Responsibilities & Duties
- Learn MSC products and APIs, various configurations, in order to support various customer set ups
- Manage a subset of implementations from kickoff to API review, testing support, and go live support
- Manage multiple projects at a time in various stages of implementation
- Report weekly on project status, outstanding risks, and upcoming tasks
- Create, update, and distribute documentation on standards and best practices for integration with MSC HQ
- Reinforce the innovative mindset at regional levels simplifying change management processes
- Support agencies and partners on data direct integration activities
- Promote direct integration channels while leveraging new business opportunities at regional level
- Lead workshops, prepare and present requirements and organize meetings with stakeholders
- Provide leadership in the definition and design of the solutions to ensure a full commitment to the delivery of the Project.
- Deal with issues, be proactive and pragmatic in solution findings.
- Monitor and report on progress of the activities to the Project Leader.
- Should keep self-updated with the innovative and disruptive trends in the maritime and supply chain industry by reading related magazines and periodicals participating in related seminars as required.
- Ensure constructive communication and collaboration with third parties
Additional Responsibilities
- Identify data gaps in order to improve data quality in different areas of the business
- Participate in defining, refining and implementing best practices and standards
- Identify potential issues and proactively propose solutions and improvements
- Be open minded, innovative
- Be a hub of knowledge and source of existing disruptive solutions related to our industry
Qualifications and Experience
- Previous experience as a Business Analyst: Project Scoping, Business Requirements development, Test Cases
- Knowledge in Shipping/ Supply Chain / Logistics / Integrations
- Awareness of MSC digital capabilities
- Knowledge in Technology & Software/Product Development Projects
- Knowledgeable on EDI best practices and standards (e.g.: EDIFact and X12) as well as API methods (GET, POST, PUT, etc…) and commonly used message formats (JSON and XML)
- Ability to work autonomously and navigate ambiguity
- Ability to proactively identify and communicate risks and opportunities
- Strong oral and written communication skills
- Excellent presentation skills
- Must be highly organized with a strong sense of urgency to meet deadlines
- Fluency in English (oral and written)
Work Authorization
- Authorization to work in the U.S.
What We Offer
- Competitive Salary
- Paid Time Off (vacation days + pto days + sick days)
- Health Insurance
- Dental & Vision Insurance
- Life Insurance: one-time annual salary up to $50,000
- Long Term Disability Insurance
- Paid Pregnancy Disability Leave & Parental Leave
- Business Travel Insurance
- Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
- Supplemental Life, Disability, Accident, Critical Illness and Hospital Indemnity Plans
You will also have access to additional benefits, effective day one :
- Short Term Disability Insurance
- 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
- Wellness Program initiatives
- Partner Discount Programs
Company Overview
Mediterranean Shipping Company (MSC) is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. The company has evolved from a one vessel operation into a globally respected business with a 700-vessel fleet and over 110,000 staff providing timely delivery of goods and services to customers of all industries and sizes. Present in 155 countries through 600 offices, MSC calls at 500 ports on 250+ trade routes, carrying some 23 million TEU (twenty-foot equivalent units) annually. MSC’s activities now include overland transportation, logistics and a growing portfolio of port terminal investments.
Mediterranean Shipping Company (USA) Inc. is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.
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