Are you looking for career opportunities that provide top-notch benefits including paid vacation and sick leave, parental leave, outstanding health, vision, and dental insurance, a free health clinic for you and your dependents, a generous retirement plan, and much more? Then bring your talents to Travis County!

The Business Analyst II provides routine to moderately complex technical consulting and support services for defining, developing and improving functional or business processes to meet user and organizational needs. Works with departmental management and staff to define problems and management requirements. Serves as a liaison between department users and the Information Technology organization in order to provide technical solutions to meet user needs. Possesses expertise in supporting moderately complex department applications and functions. Conducts process redesign and compiles documentation, as required for applications. Assists with or translates moderately complex organizational requirements and assists with the translation of higher-level organization requirements into functional Information Technology specifications and manages changes to such specifications.

• Gather, review, and analyze various business requirements, including researching multiple sources of information to assist in the recommendation of proven technology solutions to improve business operations.
• Partners with respective leaders and/or staff on roadmap planning and prioritization using project management work breakdown structure methodologies.
• Collaborates with both internal and external stakeholders to support various business daily operations and/or projects.
• Assists in evaluating, acquiring, and implementing hardware and software solutions. Focused on improving business operations, while lowering upfront and operational costs.
• Creates various clear and well-structured technical, project, drawings, presentations, and/or business documents.
• Assist Technical Writer with the operations of a technical library program, keeping standards across all types of documents.
• Participates in or leads many cross-functional project teams involving various levels of internal and external stakeholders.
• Facilitates team building to identify and resolve system or process inefficiencies.
• Uses reporting tools to develop moderately complex business and statistical reports which are needed for department business processes, productivity, and workload.
• Produces periodic status and operational reports for management review.
• Provides end-user and system support for specified department applications and functions.
• Assists with training efforts of systems implementation, including documentation, instruction, and hands on-training of others.
• May lead or supervise work of lower-level IT staff.
• Performs other job-related duties as assigned. .

Education and Experience:
Bachelor's degree in Computer Science, Information Systems, Business Administration or a directly related field AND three (3) years of relevant work experience;

OR,

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements:
Valid Texas Driver's License.

Preferred:
Professional in Business Analyst (PMI-PBA)
ITIL Certification v3 or v4
Microsoft Certified System Engineer (MCSE) Certification
Certified Novell Administrator (CNA) Certification
Certified Novell Engineer (CNE) Certification

Knowledge, Skills, and Abilities:

Knowledge of:

• Policies, practices, procedures and terminology of assigned function.
• Federal, State, Local and County applicable laws, rules, regulations and guidelines.
• Information technology hardware, software and peripherals as related to assigned function.
• Existing automated business applications and their relationships to each other and interfaces with other automated systems.
• Software engineering and the software development lifecycle.
• Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
• May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information.

• Understanding technical problems and solutions in relation to current, as well as future, business environment.
• Problem-solving and decision-making.
• Training users on computer applications.
• Translating moderately complex concepts for peers and customers.
• Network administration and maintenance.
• Installing, maintaining and troubleshooting of hardware, software and peripherals.
• Both verbal and written communication, including presentations and communicating technical issues in non-technical language.

• Identify and analyze end-user problems and develop practical technological solutions.
• Work independently and efficiently and as part of a team.
• Manage time well, perform multiple tasks and organize diverse activities.
• Research, compile, analyze, interpret and prepare a variety of memorandums or reports.
• Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies and providers, other County employees and officials, and the general public.

Physical requirements include the ability to lift/carry up to 35-40 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, walking, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, crouching, crawling, pushing, pulling, balancing, client/customer contact, squatting to perform the essential functions. Subject to exposure to variations in extreme heat, cold, mechanical, fume/odor, and dust/mites.

Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.

Work Hours: 8 AM - 5 PM; Monday through Friday.

Location: 2433 Ridgepoint Drive, Austin, TX

Department: Tax Collector

Criminal Background Check Required.