As a Business Operations Manager you will provide guidance and oversite of the daily operations of our internal sales and service departments. This role is responsible for ensuring and improving the performance, efficiency of our overall daily operations.

Responsibilities:

• Manage projects geared towards meeting operational goals, adding efficiencies, and driving excellence in the sales and service operations
• Serve as a subject matter expert for questions related to systems, procedures, workflows and products
• Monitor adherence to procedures including system usage
• Serve as an escalation point for operational issues
• Work cross-functionally to assess and analyze effectiveness, and provide data-backed recommendations
• Collaborate with our technology team to optimize workflows and systems
• Act as a liaison between staff and vendor partners, including outsourced vendors and resources
• Build, optimize and document workflows and procedures
• Provide data, analysis, and reports for senior executives as appropriate
• Other duties, as assigned, based on the needs of the business

Requirements:

• Three years of experience working in a start-up or high-growth organization
• Ability to thrive in adapting quickly to changing business needs
• Excel at project managing, working collaboratively to ensure all areas of the business are moving in the same direction
• Previous experience with an insurance agency management system
• Verified technical expertise in areas of commercial lines P&C insurance
• Familiar with Salesforce
• Previous experience in Vertafore’s AMS360

Mylo, LLC (Limited Liability Corporation) is an equal opportunity employer. As a privately held company, we offer a competitive compensation and benefits package reflecting our commitment to attracting and retaining great individuals. This includes health and dental coverage, which begins on your first day of work, 401(k) with match and immediate vesting, a competitive vacation plan and unrivaled career advancement opportunities.

**No Agencies please**

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Mylo, LLC. Mylo LLC will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person, or entity. Employment Agencies, who have fee Agreements with Mylo, LLC must submit applicants to the designated Mylo Employment Coordinator to be eligible for placement fees.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Kansas City, MO 64114: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please include your personal email address here for all correspondence:
• This is an ON-SITE position in Kansas City, Missouri. Please confirm you live in Kansas City OR will be relocating to Kansas City.

Education:

• Bachelor's (Required)

Work Location: One location

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