Call Center Agent Job at Market Frame World Wide
About us:
Just like the lotus flower, our mission is for us to reach our full potential by helping others to reach their potential even through the muddy waters of business, marketing and life by spreading the seed of success.
We believe that success is more than numbers, and we attribute our success to our constant training and developing of our team, who in return represents each of our clients in an integral and precise manner.
Your mission, like a Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.
Salary $21.50 - $36.00 an hour Job Type Full-time
Duties and Responsibilities
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Required Experience:
Great communication abilities, including written and verbal communication- Patience, empathy and professionalism
- Good problem-solving and decision-making capabilities
- Basic computer skills, including data entry, website navigation and other software
- Effective time management, prioritization and multitasking skills
From: Vinte Forward
Benefits:
- Dental Insurance
- Disability Insurance
- Health Insurance
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