Call Center Agent- per diem Job at Community Health Centers
Community Health Centers is seeking a per diem Call Center Agent to join the team! Responsible for performing various customer service and administrative tasks essential for managing call center volumes and ensuring a positive experience for patients and callers. Responsible for providing high-quality customer service to all in/outbound callers to CHC. Successful candidates need to be able to clearly communicate information to a wide variety of audiences.
General Responsibilities
- Answers incoming telephone calls on call center line
- Performs appointment maintenance (i.e., scheduling, re-scheduling, and canceling appointments) in accordance with CHC scheduling guidelines
- Assisting Quality and Outreach with follow-up calls and scheduling for patients
- Attends meetings as required and participates in the governance and improvement of Patient Services through the contribution of ideas
- Provides quick and friendly customer service at all CHC sites
- Releases prescriptions and other health information to CHC patients in accordance with CHC policies and procedures
- Must be able to hear and speak clearly to communicate information to callers and staff
BASIC QUALIFICATIONS:
Education & Experience:
- High School Diploma or GED
- Previous experience in a related field or medical office environment
- Previous Customer Service experience
Knowledge, Skills & Abilities:
- High-level customer service skills, including maintaining an even tone in the face of conflict.
- Good computer skills, including accurate data entry, the ability to use Microsoft Office products (Word, Excel, and Outlook), and electronic scheduling systems
- Ability to convey detailed information clearly, ensuring others understand
- Ability to give full attention to what others are saying, understand the points made, and ask appropriate clarifying questions
- Ability to self-motivate, attend to and retain detail, and prioritize/re-prioritize with minimum supervision
- Ability to handle a fast-paced and high-productivity environment
- Willingness to cover satellite clinics and a variety of shifts as needed.
Licensure, Certification, or Other Requirements:
- Vermont State Driver's License or the ability to obtain one.
Please Note :
www.epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.