ABOUT JOHN PAUL
John Paul is the world’s leader in premium concierge services. At John Paul, people and innovation are at the heart of our business. Whether it’s to serve our numerous clients, prestigious members, or amazing employees, we uphold values of service excellence and an impeccable commitment to everyone.

This is an exciting time to come work with a global team of concierges and enjoy amazing employee benefits. We have a wonderful opportunity for you within the John Paul Group. At John Paul, our employees have the opportunity to create memorable experiences for our clients, provide exceptional service and enjoy being part of a diverse dynamic team. We have an exciting opportunity for you as Call Center Concierge!

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ABOUT THE ROLE*
As a Call Center Concierge, you will curate travel and event experiences, fulfill research requests, coordinate errands, and inevitably unlock a life of stress-free living for our clients and members. You will focus on providing exceptional service to clients in travel, entertainment arrangements, gift-buying, meeting/party/special event planning, errand running, research, and much more.

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Work in the office and work at home*
Each week, you will have the opportunity to spend your core days in the office with the team. All non-core days will be spent working at home. We're looking for people who are available Monday through Friday to work an 8-hour shift between the hours of 7:00 am and 9:00 pm. This is a full-time position located in Miami, Florida, just minutes away from Miami International Airport. The salary is $17.00 per hour, and you're eligible for a quarterly bonus as well.

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Core Days: * Monday, Tuesday, Wednesday
Non-Core Days: Thursday, Friday

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CALL CENTER CONCIERGE KEY RESPONSIBILITIES: *

• Handle inbound calls while offering the highest level of customer service.
• Perform a wide range of requests including event tickets, dining reservations, travel research and bookings, gift suggestions, and scheduling personal appointments and services.
• Follow up on services rendered and document all request activity to ensure client satisfaction.
• Adhere to company invoicing and reporting requirements and deadlines.
• Create and run reports daily, weekly and monthly reports.
• Promote collaboration with team members and management, and sustain a respectful work environment.
• Adhere to company and client procedures and policies, including Dress Code, Attendance, and Punctuality.
• Any other duties that are needed to drive to the vision, fulfill our mission, and abide by the values of this organization.

CALL CENTER CONCIERGE JOB QUALIFICATIONS:
The ideal candidate will have the following:

• 2 or more years of customer service experience
• Travel industry, hospitality, or concierge background preferred
• Ability to communicate effectively with clients verbally and/or written
• Possess an exemplary positive attitude and passion for offering unmatched service beyond expectations.
• Excellent organizational skills, time management, and attention to detail
• Excel in building and maintaining excellent relationships with clients and colleagues.
• Ability to work effectively in the position

BENEFITS, PERKS, & CULTURE ADD

• Competitive salary, paid time off, quarterly bonuses, and other incentives
• Healthcare and Wellness benefits for eligible employees (Medical, Dental, Vision, and more)
• Employee Assistance Program available 24 hours a day, 7 days a week, 365 days a year with confidential counseling and support
• Employee engagement events (in-person and virtual) all year-round
• Career growth opportunities
• Access to an online library to learn key areas of the business
• Exclusive discount and travel programs with ACCOR Hotels and our preferred partners
• Receive an IATA card with additional travel benefits and discounts

EEO — We are an Equal Opportunity Employer
John Paul and Service Concierge Canada Inc. value diversity and respect in the workplace; it's integrated into our corporate values. We celebrate and welcome diversity and are committed to creating an inclusive and equitable environment. John Paul is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise if you require accommodation.

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MORE ABOUT JOHN PAUL*

• https://www.youtube.com/watch?v=xrbrW0nhvUo
• https://www.youtube.com/watch?v=ZbD5uXUyG38
• https://www.youtube.com/watch?v=uwakX4_9bGs

VISA REQUIREMENTS
US Work Authorization is required.

Job Type: Full-time

Pay: $17.00 per hour

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