Company Overview
OMNI is an independent third-party administrator dedicated to ensuring that 403(b), 457(b), and other employer provided benefits operate in compliance with IRS regulations. OMNI does not offer financial advice nor does OMNI recommend any particular investment or investment provider. OMNI is based out of Rochester, NY with an office in Citrus Heights, CA.

OMNI is looking for a full time Call Center Representative for our office located in Citrus Heights, CA.

The Call Center Representative is a reliable professional who will be responsible for answering incoming phone calls, make outbound calls, use company policies to solve customer issues, guide callers through navigating the company website and route calls to the managerial team, when necessary. The Call Center Representative must have a commitment to customer satisfaction and the ability to provide detailed and accurate information.

Why choose OMNI?

• Full Time Hours
• Competitive Pay
• Full Benefits including medical, dental, vision, life and disability
• Paid Time Off
• Paid Holidays
• 401k with employer contribution
• + more!!

Essential Duties & Responsibilities

• Position requires that candidate staff the phones for the duration of their shift.
• Answer incoming and make outbound calls and take appropriate action for each call depending on basis of the call and the needs of the plan participant.
• Educate callers on 403b & 457b IRS guidelines.
• Provide technical support and trouble shoot participant actions on the website including filling out forms and uploading documents.
• Input data into system platforms and keep caller’s records updated.
• Maintain customer satisfaction and meet call center metrics based on assignments.
• Adhere to schedule.
• Regularly attend department and company meetings and training sessions to stay updated on policies and procedures.
• Other duties as assigned.

Education / Experience

• High School Diploma or equivalent
• Prior experience in a call center or high-volume customer service environment.
• Experience in pension / retirement and / or benefits administration a plus.

Language Skills

• Ability to read, write and communicate 403b/457b IRS guidelines, policies and procedures to participants who may have varying degrees of education.
• Fluent is Spanish is a plus.

Mathematical Skills

• Ability to understand and calculate mathematical concepts of addition, subtraction, multiplication, and division – especially confirming payroll deductions for the participant.

Physical Demands

• Ability to sit for extended periods, talk, listen, walk, grasp, type and preform data entry.
• Reasonable accommodations may be made to enable individuals with disabilities to preform essential functions.

Work Environment

• Generally, duties are preformed in an office environment with a call center atmosphere.
• Currently, the position is remote until further notice.
• In this position, you may interact with plan participants, plan sponsors, financial advisors & administration through calls or emails, in addition to interactions with internal company staff of the Rochester, NY office and Citrus Heights, CA office.
• Must have ability to work independently under minimal supervision in a fast-paced, demanding environment.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

COVID-19 considerations:
Working remotely with a few days in the office each month

Ability to commute/relocate:

• Citrus Heights, CA 95610: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Citrus Heights, CA 95610

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