• 99% of the cost of employee healthcare covered by the company
• 100% of the cost of dental and vision covered by the company
• Mission dedicated to serving the credit union members (our consumer)
• 401k Match
• Culture focused on employee engagement

Purpose: The primary purpose of this position is to assist Atlanta Postal Credit Union to live out our Mission, “To help our members achieve financial success by providing exceptional products and service.”

In this role, you will provide information concerning the credit union and its services to the membership. You will process basic banking transactions and provide excellent customer service for our members. This is a great entrance into the credit union, where you will be exposed to multiple areas of the organization.

Salary: $32,500.00-36,000.00+, based on experience. Incentives available.

HOURS: 8:30am - 5:00pm, Monday - Friday

Duties and Responsibilities:

• Deliver outstanding service to both internal and external members that is in alignment with our Service Promises
• Process Visa payments.
• Process phone requests for check withdrawals and account transfers.
• Assist members with basic loan questions.
• Provide telephone information to members in a pleasant and efficient manner.
• Answer account questions for members.
• Document research problems and pass them to the appropriate credit union department.
• Verify funds on share draft accounts.
• Mail new account information.
• Code member accounts for bad addresses.
• Retrieve main mailbox voicemail/email messages.
• Balance teller totals at the end of each day.
• When a member wants to purchase a CD and they have called in, the Call Center Representative will take the information over the phone and do everything on the CD job description under job summary.
• Order checks for Platinum Checking accounts.
• Put stop payments on checks.
• Reset members for internet branch.
• Instruct members on internet branch and bill pay.
• Run and work reports for bill pay and internet.
• Complete reorder ATM/Debit cards and mail to visa department.
• Complete speed pay forms and email to collections.
• Assist members with questions regarding the courtesy pay program, its benefits and features.
• Comply with all aspects of BSA/AML and OFAC regulations as they relate to this position.
• Other duties as assigned.

Desired Qualifications:

• Minimum one year experience in a customer service position.
• Previous experience spending a majority of your time on the telephone.
• Experience working in a credit union, bank or financial institution a plus.
• Knowledge of credit union products and services.
• Excellent attendance, punctuality and stable work history.
• Outstanding phone etiquette.
• Strong communication skills.
• Must have a positive, can do, attitude.
• Above average computer skills.
• Able to multitask.

Physical Job Requirements:

Must be physically able to operate a variety of automated office machines such as calculator, typewriter, computer, printer, facsimile, telephone, copier, etc. Must be able to stand, bend and stoop as needed. Must be able to lift and/or carry weights up to 20 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

The requirements for the position listed are general and are not all inclusive. If you have any questions concerning this position, please contact Human Resources.