Call Center Representative Job at StaffingResources Suwanee
StaffingResources Suwanee Buford, GA
$16 - $22 an hour
Call Center Collections
Collections Caller / Accounting Associate!
Collections Caller / Accounting Associate!
Please see description below.
Typical range is $16-22 and hour plus bonus.
Primary Objective: Contact customers to determine payment status, assist customers in making payments and resolving customer issues that are deterring payments.
Maintain a favorable image of the company at all times:
Typical range is $16-22 and hour plus bonus.
Primary Objective: Contact customers to determine payment status, assist customers in making payments and resolving customer issues that are deterring payments.
Maintain a favorable image of the company at all times:
- Follow dress code
- Be on time
- Do not have excessive absences
- Keep company matters confidential
Confidentiality: Must maintain complete confidentiality with regards to company financial matters.
Account Collections and Customer Servicing:
- Make 60-80 calls daily to customers regarding payment status of outstanding invoices
- Ensure the aging report is adequately contacted to maintain contacts with any outstanding account balances
- Provide customers with copies of invoices, documents as needed
- Facilitate payments from customers, including taking credit card information, providing bank/ACH information or remit to information
- Document customer interactions and collections efforts to maintain an effective record of collection attempts
- Serve as an advocate for our customer account service needs while proving the company’s value to the customer
- Address and resolve service/shipping/quality/warranty issues and questions
- Enter warranty RMAs as needed, addressing customer’s concerns with warranties
- Enter credit request activities to be sent through the credit review process with GM/Operations manager review
- Communicate to customer the value of our services, demonstrate our ability to respond to customer’s needs, that differentiate us from competitors
- Overcome any servicing objections and obstacles to continue the payment cycle
- Build long-term relationships with our customers to enhance retention
- Engage appropriate resources in order to address customer’s needs
Back up Accounting Associate functions (cross trained upon successful competency in system and account collections functions), may include:
- Customer invoicing
- Credit card and check processing
- Customer requests for vendor set up
- AP vendor invoice processing
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