Purpose and Scope:
Call Center Representatives have excellent customer service as you are the first person the client will speak with and first impressions are critical. Experience in sitting for long periods of time and answering phone calls, while aiming to achieve the highest levels of customer satisfaction.

Responsibilities:
Responsible for developing a solid business relationship with the clients
Responsible for understanding compliance and communicating it effectively to both clients and the company
Knowledge of computer skills and ability to work with different computer systems
Ability to learn all the parts to the software system
Phone etiquette when speaking with physicians & clients
Basic Windows knowledge, Word, Excel and Outlook
Self-motivated individual that takes initiative to learn new roles and functions simultaneously
Knowledge of HIPAA compliance; communicating to clients and physicians only
Identify, listen to, clearly inform on issues and take orders to enter patient data in systems
Hit the following Metrics as given by management:
Calls/ hour
Orders submitted/ hour

Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs.
Dependability - Commits to doing the best job possible. Follows instructions, responds to supervisor direction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.
Planning & Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.

Education/Experience: 1- 2 years of medical experience, preferred. 1-2 years of call center experience, preferred. Medical terminology course, preferred.
Language Ability: Read, analyze, and interpret medical documents. Respond effectively to sensitive inquiries. Multilingual desired.

Mathematical Ability: Comprehend and apply principles of basic arithmetic.

Reasoning Ability: Apply logical thinking to a wide range of intellectual and practical problems.

Computer Skills: To perform this job successfully, an individual should have knowledge of basic computer skills. Typing speed of 40+ words per minute

Certificates and Licenses: None

Travel and Standard Work Schedule: Standard hours based off of your offer letter. Additional hours may be required and scheduled to fulfill R3 Mobile’s business needs.

Work Environment: The work environment may be via Zoom either home or in the office depending on the role and length of tenure with R3 Mobile. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

This is for both Full-Time and Part-Time employment. Part-Time employees should expect a minimum of 24 hours/week.

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Corpus Christi, TX 78411: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Required)
• Medical: 1 year (Required)

Work Location: One location

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