We are looking for a skilled Call Center Supervisor that is able to provide efficient & effective operations of an Appointment Center "Call Floor" while maintaining an employee-focused & customer-focused environment. You will issue direct supervision of the appointment clerks on the "Call Floor." If you are passionate about the leading others while making a positive impact on employees and customers and looking to build out a long term career within one of the nations largest nonprofit healthcare providers please email your resume to: gpeopels@astoncarter.com

Description:

• Hires, trains, coaches, mentors & supervises competent, productive, motivated staff to provide high quality telephone service to Kaiser members
• Coordinates & directs daily shift operations in the center in collaboration w/ other supervisors
• Ensures cost-effective operations while remaining within budgetary guidelines on a daily basis
• Collaborates w/ Call Center Management team to plan & achieve center goals & objectives
• Promotes achievement of organizational & center goals by exhibiting an effective & adaptable leadership style
• Performs additional duties as required & assigned

Additional Requirements:

• Ability to perform multiple tasks in a heavy workload environment.
• Computer literacy.
• Must be able to work in a Labor-Management Partnership environment. Preferred Qualifications:
• Bachelor's degree preferred, OR four (4) years of experience in a directly related field preferred.
• Minimum one (1) year of call center supervisory experience preferred.
• Experience in health care setting preferred.

Skills:

Call center, Call center management, Health care, Inbound call, Supervision, Call center operations, appointment scheduling

Additional Information:

• On-Site Employee Parking structure
• Dress Code: Business Casual, Casual on Fridays
• Required Level of Education and Preferred Level of Education: High School
• Minimum 1 year of related experience
• Specific Systems Knowledge Required: MS Suite
• Expected Shift: Variable between 7:30AM – 6PM (8 hour variable shifts)
• Interview Process: In-person

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.