If you are located within a 25-mile radius of Seattle, WA , you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.

The Care Coordinator role is a critical member of the Landmark Interdisciplinary Team. This role reports to a supervisor or the Director, Health Services. Responsibilities are to ensure a positive patient experience with Landmark , as well as to build good relationships with local provider groups to ensure that Landmark is a reliable and trusted partner in patient care.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:30am – 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.

Our office is located at 2150 N 107th Street, Seattle WA. Employees will be required to work 2-3 days onsite and remainder days from home

Primary Responsibilities:

• Regular contact with provider groups to collect clinical data.
• Support patients in scheduling home visits.
• Ensure that Landmark has all documentation available regarding patient conditions.
• Support Landmark providers and Nurse Care Managers with operational and clinical tasks.
• Handle escalated patient issues, ensuring the appropriate resources are involved.
• Follow triage protocol when needed.
• Other duties may be assigned.
• The position is office-based.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma / GED (or higher)
• 1+ years of experience in a clinical environment including hospital, clinic, or physician’s office
• 1+ years of experience in office work or customer service
• Work in the office 2 – 3 days per week (Location: Northgate and Federal Way)
• Understanding of fundamental health-care related terminology, programs or services
• Intermediate skill set using Microsoft office system products - Microsoft Outlook (open, edit, create, save, and send emails), Microsoft Word (open, edit, create, save, and send documents), Microsoft Excel (open, edit, create, save, and send spreadsheets), Microsoft Teams (able to communicate, IM, and join meetings) and Microsoft SharePoint (able to take an excel spreadsheet, sort, paste to a SharePoint sight
• Ability to work an 8-hour shift Monday-Friday from 8:30 am to 5:00 pm

Preferred Qualifications:

• Bachelor’s Degree (or higher)
• Experience as a Medical Assistant, Certified Nursing Assistant (experience working in a medical office setting and/or Medical Assistant), Pharm Tech, or other clinical or front office administrative role in a health care setting
• Experience with escalated customer service issue resolution.
• Prior experience working with triage protocol
• Typing speed of 40+ WPM

Telecommuting Requirements:

• Reside within Seattle Washington or 25 miles radius
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Critical thinking skills and flexibility
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills - Focuses on solving conflict; maintains confidentiality; listens to others; keeps emotions under control and overcomes resistance when necessary; remains open to new ideas.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds openly to questions. Must be able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed; generates suggestions for improving work and workflow.

Physical and Work Environment:

• Regular requirement to sit; use hands to touch, handle or feel.
• Regular requirement to talk and listen.
• Occasional requirement to stand; walk and reach with hands and arms
• Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus.
• Noise level is usually moderate

Careers with Optum . Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

Washington Residents Only: The salary range for Washington residents is $16.00 - $27.31.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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