Job Summary:
Educate and assist families and patients about Erlanger Health Centers including appropriate use of services in order to foster access and reduce inappropriate use of the emergency and hospital services. As required, provide assistance with eligibility determination for behavior health, substance abuse and social programs. Will assist in identifying funding sources in order to qualify patient for community assistance from a variety of special funds and agencies. Coordinates and facilitates navigation and continuity of care via Erlanger Health Centers/ primary medical home in conjunction with development of a discharge plan of care from area hospitals and providers.

This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practices� patient population. Participates in the practice's quality improvement process and performance evaluation.

Education:
Required:
Bachelor's Degree in Human Services or Similar.

Preferred:
Master's Degree in Human Services or Similar

Experience:
Required:
Self-starter with three (3) years' experience as a Case Manager or similar with demonstrated skills working with multidisciplinary clinical team; communication skills and computer literacy is a must; hospital, outreach or outpatient experience is required as is knowledge of community resources.

Preferred:
Additional experience w/ commercial, Medicare or Medicaid providers.

Position Requirement(s): License/Certification/Registration
Required:

Preferred:

Department Position Summary:
The Case Manager Health Navigator listens and responds to patient needs, respects patient confidentiality and privacy, manages difficult and/or emotional patient situations, contributes to team success and assists others. The person in this position demonstrates commitment to expected timelines, seeks feedback to improve performance, pursues training and development opportunities and strives to continuously build knowledge and skills. He/she documents clearly and completely, shares expertise with others, demonstrates an understanding of the Health Centers and Erlanger Health System performance improvement process and focuses on achieving patient/client satisfaction. Understands that Understands and advocates value and benefits of a primary care and continuity of care as part of a system of care.