POSITION SUMMARY

The incumbent in this position is responsible for serving beverages to guests of the Spokane Tribe Casino.

GENERAL ACCOUNTABILITIES

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.)

• Serve beverages to Casino customers as established by the department.
• Uphold the highest standard of customer service and provide the best possible experience for our guests.
• Responsible for the security and accuracy of assigned checks and is accountable for any and all overages and shortages.
• Keep cocktail server station clean and orderly.
• Act as a guest service representative by providing information about the facility.
• Act in a manner that is professional in body language and attitude.
• Alert management to guests who are intoxicated or under 21.
• Enhance the company's objective to provide an entertaining environment through maintenance of visual appearance, according to department standards.
• Other duties as assigned.

WORKING CONDITIONS

Must have the ability to:

• Must be 21 years of age.
• Have ability to be on their feet for entire shift.
• Communicate effectively with customers and co-workers alike.
• Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity depends upon customer volume.
• Move effectively and efficiently throughout the casino floor and in the bar areas.
• Carry serving tray, weighing up to 10 pounds, throughout an 8 - 10 hour shift and serve drinks to customers.
• Document and comprehend drink orders.

JOB QUALIFICATIONS

Must meet established department appearance standards. The skills and abilities necessary to perform within this position are typically acquired through two months of on-the-job training or through related experience. Customer service skills required.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:

• Must be able to obtain certifications and licenses as required including a gaming license through the Spokane Tribal Gaming Commission.
• Attend required training sessions offered by the Spokane Tribe Casino.
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee's department.
• Consult Internal Control Procedures and Policy Manuals for guidance.
• Report illegal activity to Security or the appropriate levels of Management