For MercyOne Urgent Care - Sioux City, IA

Summary:

The Center Manager is responsible and accountable for the successful day-to-day operations and administration of assigned site(s). The Center Manager provides the necessary resources to meet the needs of the patients and the organization.

Essential Duties & Responsibilities

Human Resources

• Ensures staffing levels are appropriate. Monitors overtime and ensures that staffing schedules are completed and distributed timely.
• Works with Human Resources to validate licensure and certifications of clinical staff members.
• Selects and hires employees according to established guidelines. Monitors, coaches, develops and evaluates staff performance on an ongoing basis in accordance with applicable performance standards.
• Builds strong positive communication with and between providers, clinical, and support staff personnel to facilitate a team environment to enhance the success of the site(s).
• Develops strong interdepartmental teamwork and drives decision-making to meet the needs of the patients and sites(s).
• Identifies and implements opportunities to build employee morale and individual motivation.
• Collaborates with Human Resources to ensure personnel policy development and communication to staff to achieve consistency in labor and employee relations.

Supply Management

• Ensures appropriate supply inventory and usage. Develops appropriate par levels according to individual clinic needs.
• Works to reduce medical and office supply costs through efficiency and innovation whenever possible.

Regulatory/Compliance

• Responsible for all federal, state and local regulatory requirements including training and compliance.
• Ensures cleanliness, orderliness, and safety of working environment.
• Ensures that all checklists and logs are completed timely with deficiencies being addressed accordingly.

Facilities

• Responsible for all aspects of facility appearance and maintenance.
• Resolves facility-relates issues, ensuring that all facilities are well-kept and safe.
• Ensures that all signage such as licenses (Pharmacy, CLIA, Occupational, DEQ, etc.), hours of operation, advertisements, and promotional marketing are in place.

IT

• Works in conjunction with IT staff to ensure that systems work properly.
• Ensures that phones are functional with updated messages.
• Works with staff members to ensure that EMR concerns are addressed and resolved timely.

Marketing

• Works with marketing team to ensure that all marketing and business development plans are implemented.
• Functions as the local marketing/community outreach coordinator for their assigned sites(s) regions.
• Reviews online content for accuracy.

Finance

• Responsible for profit and loss performance of assigned sites(s).
• Participates in budget creation.
• Plans, evaluates, recommends and implements new initiatives when appropriate.
• Proactively identifies opportunities to expand revenue sources and ancillary services and works to reduce expenses whenever possible.
• Actively monitors performance and creates action plans for improvement.

Patient Satisfaction

• Responsible for ensuring customer/patient service needs are met. Monitors patient satisfaction feedback and contributes to the process of resolving complaints and service concerns. Plans and initiates process improvement.

Relationships

• Supports and represents the Premier Health and health system partner’s mission, vision, and values.
• Establishes and maintains a strong working relationship with leaders in Premier Health and affiliated health system.
• Establishes and maintains strong working relationships with vendors, employees, other managers, and providers.
• Other responsibilities and requirements as assigned by management.

Supervisory Responsibilities General administrative management and oversight of affiliated site(s).

Education and/or Experience

Bachelor’s degree and/or 4 years of experience leading in a healthcare environment, or combination of both.

Clinical background preferred.

Certificates, Licenses, Registrations Clinical Appropriate licensure for individuals discipline, current BLS.

Other Qualifications None required.