POSITION SUMMARY

The Care Partner’s primary role is to provide assistance based on the individual needs and preferences of the resident, taking time to allow residents to do as much as they can for themselves so that they maintain their independence. Care Partners do with, and not to or for.

The Care Partner is an active team member and participant in creating connections in the lives of the resident. The Care Partner is responsible for the delivery of services including activities of daily living (such as assistance with dressing, bathing, grooming) housekeeping/janitorial work, and serving meals in the dining room. This is a critical position for residents who have extended trust to our community. Therefore, it is important that the Care Partner is passionate about respecting residents and honoring Resident Rights. Care Partners work with others, including the residents, in carrying out the daily responsibilities of this position. A Care Partner understands the importance of knowing each resident individually. The Care Partner must be familiar with the resident, their story, the resident care plan/individualized service and engagement plan and contribute to the service plan. A Care Partner learns more about the resident, on an ongoing basis and helps others get to the know each resident – working as a team in providing services.

DUTIES & RESPONSIBILITIES

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Be Dependable

• It is essential for Care Partners to have excellent attendance to work scheduled hours and arrive to work on time.
• It is essential for Care Partners to be flexible with their schedule and willing to help pick-up shifts from time to time

Connect with Residents

• Be familiar with resident’s Individualized Service/Care Plan
• Know resident’s Life Story, Personal History & Interests
• Know what is normal for residents; identify and report changes in condition.
• Utilize time in between meals and providing assistance, to engage with and get to know residents.

Provide Resident Care & Assistance

• Follow the service/care plan for each individual resident, safely providing assistance with activities of daily living and other services, in a way that honors the person’s preferences, maximizes their abilities, is respectful, and maintains the person’s dignity.
• Answer call system alerts expediently to attend to resident emergencies, needs and requests.
• Utilize Resident Service Management system using hand-held electronic devices to document services/assistance provided in real time.

Maintain a Clean & Orderly Environment

• Clean common areas as assigned
• Sanitize frequently touched surfaces
• Provide daily apartment upkeep to ensure resident apartments are maintained in a safe, clean, and pleasant environment
• Keep supply rooms, the Chart Room and other work areas clean and organized at all time
• Clean resident apartments as assigned

Serve Meals & Assist in the Dining Room

• Report to dining room in time to participate in pre-meal huddle
• Utilize Point of Sale (POS) system, where applicable
• Take and fulfill beverage and meal orders ensuring a high level of customer service
• Identify residents with special diets and dietary restrictions to ensure appropriate meal options are offered.
• Attend to residents needing assistance to eat (memory care only)

Bus tables

Wash dishes

Participate in post-meal huddle

Encourage Resident’s Engagement & Activity

• Gather residents for activities
• Lead or assist with activities as assigned
• Participate in activities with residents as time allows

Respond Confidently to Emergencies

• Knowledgeable of Community Emergency & Disaster Plan and what actions to take in the event of an emergency/disaster
• Stays calm during resident emergencies, alerts other team members of situation, and provides first aid if appropriate to do so
• Follows the Medication Assistants lead and does as asked, in attending to the situation
• Completes Incident Reports and participates/cooperates with investigations into the incident.

Ensures a Safe Living & Working Environment

• Report all hazardous conditions and equipment to the Health Services Director or Administrator.

Looks out for Residents

• Mandated Reporter: Identifies and reports suspected abuse, neglect, and exploitation per Policies/Procedures
• Upholds Resident Rights
• Follows Infection Control Polies/Procedures
• Ensures smoking policies are followed by co-workers, residents, guests, vendors, and guests. Reports violations to Administrator.

Teamwork & Communication

• Participate in all shift huddle meetings immediately after incidents or when requested.
• Work collaboratively with team members in and outside of the Health Services department.
• Utilizes walkie-talkie system, listens for answers communications promptly, openly communicates with teammates.
• Deals tactfully with employees, residents, families, visitors, vendors and the general public.

Possess the ability to deal tactfully with employees, residents, family members, visitors, and the general public.

Communicate complaints, suggestions and concerns to the shift supervisors, Director of Health Services, Administrator or in suggestion box.

To perform other duties that may be set forth by the management company or specified by the Community Administrator or Insight President, completing all assigned duties which may change from time to time according to resident’s needs, staffing levels and working circumstances.

Exposures

Exposure to bloodborne pathogens likely: 1 Yes 0 No

Drug Testing

The Community desires a safe workplace and wants to help protect residents from drug related issues; therefore, the Community will test those positions that would have access to resident medications such as Administrator, Director of Health Services, Resident Care Coordinator, Memory Care Coordinator, Medication Assistants, Nurses, Care Partners, Housekeepers, Director of Plant Maintenance

Subject to Drug Testing: 1 Yes 0 No

Travel Requirements

This position does not require travel.

Requires Driving:

0 Yes - Employee must maintain active Driver’s License and good driving record.

1 No

Dress Code

Care Partners wear company issued polo shirts with black or tan pants and closed toed/non-slip shoes, with a half-apron for carrying supplies.

ADDITIONAL REQUIREMENTS

• Sincere interest in providing quality, compassionate and innovative care for seniors.
• Self-motivated and able to work with minimal supervision.
• Have a creative mind seeking continual improvements.
• Ability to read and write English sufficient to understand written directives such as policies/procedures, to prepare menus, recipes, memos/quick in-services for staff, to maintain documentation and prepare reports.
• Ability understand and speak English sufficient to communicate with residents and staff and understand verbal instructions.
• Exceptional verbal and written communication skills. English skills adequate to allow read and write recipes, menus, physician orders etc. communication with residents and staff and be able to understand written and verbal instructions.

Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents based on whatever maturity level they are currently functioning

Continue education and training requirements on a routine basis and attend department and all-staff in-services.

EQUAL EMPLOYMENT OPPORTUNITY

The Community endeavors to provide an environment wherein human dignity prevails and all employees and applicants for employment receive equal consideration and treatment. We believe that diversity creates a healthier atmosphere. Therefore, the Community is an equal employment opportunity employer. It is the Community’s policy to provide equal employment opportunity to all qualified persons, consistent with federal, state, and local equal employment opportunity laws.

This policy applies to all phases of the employment relationship, including recruiting, hiring, promoting, compensating, transferring, laying off, and terminating personnel. We also hold a zero-tolerance policy concerning discrimination or harassment based upon race, color, citizenship, ancestry, national origin, religion, age, gender, sex, disability, handicap, veteran status, marital status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.

In the event of any form of harassment or discrimination, an employee shall file a grievance and follow the procedure, which is listed in the Employee Handbook of which I have received a copy. The Community will then conduct a full investigation and attempt to resolve the situation while maintaining privacy and confidentiality as best as possible for all parties involved. If determined that a policy has been violated, disciplinary action, up to and including immediate discharge, will be taken. Any retaliation against any party involved in an investigation is not permitted or accepted.

Discrimination or harassment against residents, other employees, or the public at large based on the factors listed above will not be tolerated by the Community.