Position Title: Certified Peer Support Specialist

Type: Part-Time, Sunday availability required

Payrate: $19.75/hour, new pay rate!

Location: Seattle, WA

Join the Crisis Connections team and be a vital part of our mission to connect people in physical, emotional, and financial crisis to helpful resources. Our passion is caring, listening, and empowering people to make positive life choices. Crisis Connections serves all people (in physical, emotional, and financial crisis) with an emphasis on servicing King County residents.

If you want to be part of our mission and have a passion for helping others, we invite you to apply for our Warm Line Mentor position.

This is what you’ll be doing:

• Answer Warm Line calls
• Answer calls with Warm Line Apprentice’s and/or peer phone workers listening in and de-brief the call with them reflecting Warm Line Training Materials, Warm Line and Crisis Connections’ culture, policies and procedures.
• Work one to four shifts per week as the Shift Mentor
• Acclimate new Warm Line Phone Workers during their apprentice period through support, guidance and debriefing
• Help debrief calls with all peers on shift
• Quality assurance review of evening calls for review by Specialist and Manager
• Meet every 2 weeks with the Warm Line Specialist and/or Warm Line Manager to check in and debrief role as a mentor and discuss options
• Participate in Warm Line trainings and attend Warm Line Peer Advisory Board meetings
• Recruit potential volunteers for the Warm Line including inviting them to Information Sessions
• Identify, refer, and help train volunteers to be Apprentice Peers and Warm Line Shift Mentors

We want to hear from you if you have these qualifications and skills:

• Demonstrate knowledge of Recovery Principles
• Be advanced in own personal recovery
• Certified Peer Counselor OR ability to acquire within 12 months of hire.
• A minimum of 1 year (including 200 hours experience serving as a phone worker on the Warm Line OR 200 hours of volunteer phone worker experience on another phone line at Crisis Connections OR 2 years of full-time work as a Certified Peer Counselor (references required).
• Successfully act as a Warm Line Apprentice Peer during at least one training period. (Can be completed post hire).
• Completion of Mentor Training provided by Crisis Connections. (Can be completed post hire).
• Minimum of 21 years of age

Thriving employees means a thriving mission:
We work hard to embrace diversity and inclusion. We encourage everyone at Crisis Connections to bring their authentic selves to work every day. We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities.

Benefits for employees working less than 21 hours per week:

• Employee Assistance Program
• Employee Referral Bonus
• Sick & Safe Time Off
• Free Parking

DISCLAIMER:
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics.

EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION:

Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law.

In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions.

Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.

Job Type: Part-time

Pay: $19.75 per hour

Benefits:

• Employee assistance program
• Flexible schedule

Schedule:

• 8 hour shift
• On call
• Weekend availability

Ability to commute/relocate:

• Seattle, WA 98121: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you currently possess a Peer Counselor certification or would you be willing to obtain one within 6 months of hire?

Work Location: One location

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