POSITION SUMMARY
Perform duties to review, translate, and enter prescription data into systems in preparation for benefit investigation, prior authorization support, and pharmacist verification working within the limits of standard or accepted practice. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

ESSENTIAL JOB FUNCTIONS

• Review all elements of therapy prescriptions for accuracy, including, but not limited to appropriate signature, date, directions for use, quantity, and refills available
• Perform assignments related to processing incoming prescriptions in full compliance and complete understanding of the state and federal laws and internal policies and procedures governing the handling, dispensing and distribution of all prescriptions
• Translate and enter prescription data elements required to complete all patient access functions and ultimate dispensing into appropriate systems
• Transfer prescription orders to alternate pharmacy based on patient or prescriber request or insurance mandate
• Respond to inbound Pharmacy calls and triage to appropriate clinician or department if required
• Demonstrate excellent customer service while communicating with patients, prescribers’ offices, and associates with a focus on building and maintaining enduring business relationships to the benefit of the organization and its customers
• Initiate communication with all new patients informing them of prescription referral
• Obtain and process new prescriptions, clarifications and refill authorizations from providers’ offices; obtain patient’s medication drug list for DUR investigation
• Review and adjudicate prescription insurance claims of medications to be delivered to patients and providers
• Contact patient, providers’ office, and insurance companies to ensure appropriate processing of claims
• Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements
• Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies
• Perform other related duties as assigned
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

PUTS THE CUSTOMER FIRST:
Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.

COMMUNICATES EFFECTIVELY AND CANDIDLY:
Communicates clearly and directly, approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.

ACHIEVES RESULTS THROUGH TEAMWORK:
Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.

LEADS THROUGH POSITIVE INFLUENCE:
Demonstrates strong character; builds partnerships; models a conscious balance between work and personal life; takes personal responsibility for own development; role models leadership qualities such as motivation, inspiration, passion and trust.

COACHES AND DEVELOPS OTHERS:
Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.

LEADS CHANGE AND INNOVATION:
Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.

EXECUTES WITH EXCELLENCE:
Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.

PROVIDES CLEAR AND STRATEGIC DIRECTION:
Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.

SAFETY AWARENESS:
Identifying and correcting conditions that affect employee safety; upholding safety standards.

MINIMUM POSITION QUALIFICATIONS

• High School Diploma or GED
• Louisiana Pharmacy Technician Certification
• Demonstrated excellence in listening, speaking, and writing skills, with proven ability to communicate clearly and effectively at all levels of the organization
• Proven skills in customer service and customer relationship building skills
• Demonstrated organizational skills and the ability to problem solve and multitask between data entry and telephonic communication
• Consistent focus and attention to detail resulting in superior accuracy
• Proficiency with pharmacy applications and computer operations with knowledge of MS Office software including Word and Excel
• Clear understanding of healthcare privacy protocols including HIPAA

DESIRED PREVIOUS JOB EXPERIENCE/EDUCATION

• 1 year of healthcare/pharmacy customer service experience with knowledge of benefits access and prescription processing
• Demonstrated knowledge of medications utilized for therapy in the defined disease state served by the assigned pharmacy

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Retirement plan
• Vision insurance

Job Types: Full-time, Part-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday
• Rotating weekends

Ability to commute/relocate:

• Gonzales, LA 70737: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Pharmacy technician experience: 1 year (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

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