JOB SUMMARY

This position provides direct event support to the NWTF field staff and our volunteers. Communicate with the field staff and volunteers on a regular basis by offering support with any inquires for a particular chapter or their event to ensure the success of the event. Run and monitor all event reporting for accuracy. Assist with new chapter start up and onboarding process.

ESSENTIAL FUNCTIONS

• Respond to and assist with all requests sent to csr@nwtf.net in a timely manner.
• Assist with all inquiries related to NWTF product ordering, tracking and invoicing from the field staff and volunteers.
• Process all field staff promo, supply and employee orders.
• Monitor the CSR dashboard in Tableau and all event reports.
• Follow up on all cancellation requests to ensure there is no outstanding balance on the AR or money collected.
• Process all WORKS and Ticket Printing orders submitted by the field staff.
• Complete all call tag, damage and credit requests from the field staff.
• Process credit cards, sanction-calling contest, seed and check orders for all Chapter events.
• Process incentive ordering and mail finalized letters to the event chairman.
• Works with our IT department on testing and building of new system.
• Updates FFL received from the field and volunteers in the system.
• Complete all returns to the NWTF related to Chapter functions.
• Post event finalization and membership upload process
• Evaluate event reporting for accuracy and report to supervisor any concerns
• Non Finalize Reporting and Review
• Assisting with new chapter set up and on boarding packet
• Work with the Field Staff on inventory reconciliation.
• Knowledge of core systems used to assist field staff including, but not limited to, CAS (HQ Main System), EMS (used for online ticket sales), and MMS (order ticket system).
• All other duties as assigned and cross training within department.

REQUIRED QUALIFICATIONS

• This position requires a HS Education and experience in Business/Accounting
• Proficiency in MS programs including Word, Excel, PowerPoint, and Explorer
• Must have the ability to work independently as well as be a team player.
• Strong attention to detail and follow through until complete
• Excellent communication skills, written and verbal.
• The ability to schedule and prioritize multiple projects and deadlines.
• Customer service and problem solving/analysis skills

PREFERRED QUALIFICATIONS

• Experience with ordering, invoicing, and inventory
• Previous Customer Support experience
• Financial/business experience

PHYSICAL QUALIFICATIONS

• Must be able to lift up to 25 pounds.
• Must be able to sit, stand, and bend for long periods of time.