Child Support Agent II Job at Caldwell County Government
CHILD SUPPORT AGENT II
SOCIAL SERVICES
SALARY $36,669.01 - $56,836.97 Depending on Experience
Caldwell County Department of Social Services envisions a community where every person feels included, supported, and valued and every action we take intentionally contributes to the ongoing improvement and strengthening of our community. We strive to create a positive impact and are committed to ensuring the safety and improving the welfare of every citizen we serve.
If you are committed to supporting our mission and want to be a part of our dynamic workforce driven by teamwork and support to improve the lives of every person we encounter, we would love for you to come join our team!
Caldwell County offers competitive salary along with a benefit package that can be tailored to suit your family’s needs.
GENERAL STATEMENT OF DUTIES
Work in this class involves the initiation, preparation and organization and enforcement of child support orders in a Child Support Enforcement (IV-D) program. An agent in this class may perform some of all of the duties of the Agent I but is primarily involved in establishment of voluntary and involuntary paternity and support, enforcement or in a generalist role. Work in this class can be distinguished from the Agent I by the in-depth investigation and preparation of cases for court, the enforcement of court support orders, and variables affecting a case and the independent role in presenting cases (with the attorney) in the courtroom.
EXAMPLES OF DUTIES PERFORMED
Intake, location, establishment voluntary / involuntary support and/or obligation, and enforces court order
Investigates and prepares cases for Attorney
Determine course of action in case, contacts witnesses, determines credibility of witnesses
Negotiates agreement with absent parent
Testifies in court as required
RECRUITMENT STANDARDS
Possess good communication skills including the ability to write legibly and accurately.
Knowledge of Child Support Programs and applicable legal procedures
Basic math skills
Ability to organize work, follows instructions, makes good decisions about cases
Proficiency in use of computers, calculator, copy machines, telephones and other office equipment.
Ability to abide by rules of confidentiality and be respectful of clients, absent parents, Magistrates, Clerk of Court, District Attorney, Sheriff, private attorneys, other court officials and coworkers.
MINIMUM EDUCATION AND EXPERIENCE
Graduation from high school and three years of experience in eligibility, investigative, judiciary or legal work that provides the knowledge, skills and abilities needed to perform the work; or an associate degree in business administration, human resources, law enforcement or closely related degree and two years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills and abilities needed to perform the work; or a four year degree and six months of on the job training; or an equivalent combination of education and experience.
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