Auto Claim Representative
Employee Status: Regular
Schedule: Full Time
Location: Remote, or hybrid in Westfield Center, OH.

About Us:
You’re ready to make your mark where people care about each other. Where your work is meaningful. And where your unique perspectives are welcome. Think about joining Westfield, a company focused on what’s most important – the people behind our policies.

Westfield was founded in 1848 by a small group of hard-working farmers who believed in the promise of the future and the power of the individual. Today, as one of the nation’s leading property and casualty (P&C) companies, we remain true to their vision and are dedicated to making a positive difference in our customers lives.

Responsibilities:

• Determines whether proper coverage exists for the type of claim assigned.
• Investigates thoroughly to obtain relevant facts concerning all aspects of the claim, such as coverage, liability, legal climate, potential exposure, and damages, and makes decisions, where appropriate, on claim resolution.
• Determines the value of the physical damage of property, automobiles, or injuries through use of appropriate tools. Obtains all necessary documentation to support claim evaluation. Recognizes claim file exposures and escalates appropriately.
• Maintains effective and ongoing communications with insureds, claimants, agents, attorneys, other insurance companies, representatives, vendors, and company personnel.
• Monitors ongoing case development for appropriateness.
• Westfield Auto Claims resolves first and third party personal and commercial auto claims involving auto physical damage, specialty loss equipment, and auto-related injury claims.

Qualifications:

• 2 or more years' experience adjusting auto claims.
• Experience negotiating claims and handling conflict.
• Experience using a claims management system e.g. Guidewire or diary management system to accurately document file activities.
• Strong written, verbal, and interpersonal communication skills with the ability to interact with all levels of the company.
• Experience with Microsoft Windows, Outlook, and Excel or transferable software packages.
• Holds and maintains appropriate adjuster licensing and certification(s) in assigned territories and will obtain additional licensing based upon business needs.
• Insurance industry designation such as AIC, SCLA, CPCU, etc.
• Valid driver’s license and a driving record that conforms to company standards.
• Commercial auto adjusting experience is strongly desired.
• Bachelor’s Degree or commensurate experience.
• Physical essential functions: ability to work 40 hours in an office environment (sitting, standing, on a computer, etc.), operate office related technology (computer, phone, etc.), travel as required.

Westfield offers a Total Rewards program that focuses on compensation, benefits and wellness, and includes perks like 401(k), pension plan, annual incentive, education reimbursement, flex-time, onsite fitness center and casual dress. Work/life balance, recognition, and learning and career development are all part of a rewarding career with Westfield.

We are an equal opportunity employer/minority/female/disability/protected veteran.

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