Potter League for Animals

Pets In Need (PIN) Low-Cost Veterinary Clinic

JOB TITLE: Client Care Representative

DEPARTMENT: PIN Clinic

CLASSIFICATION: Full Time, hourly, non-exempt

REPORTS TO: Client Care Manager

SUPERVISES: No direct reports for this position

DATE: July 2022

JOB PURPOSE

Fulfills the client care and administrative functions of the Pets In Need clinic

ACCOUNTABILITIES

· Provide compassionate care to our clients and patients

· Ensure prompt and accurate data recording procedures are followed each day

· Communicate in effective and professional manner with public and coworkers

· Triage medical phone calls

· Manage incoming and outgoing correspondence including answering phones,
calling clients, and responding to email inquiries.

· Utilize practice management software to schedule patient appointments,
complete payment transactions, issue text and email appointment reminders,
maintain patient and client records, and generate reports.

· Assists in maintaining healthy, safe, sanitary, pleasant and clean facilities

· Be a “team-leader” by displaying a positive attitude and acting as a motivating
force for all staff members

· Follows all safety guidelines to ensure a safe work environment in compliance
with OSHA regulations

· Demonstrates initiative and a flexibility while working enthusiastically and
cooperatively with all clinic staff and clients

· Perform all duties in accordance to Potter League policies and procedures

· Adheres to all Code of Conduct standards

· Other duties as requested

SUCCESS FACTORS

The individual who will thrive in this position:

· Genuinely enjoys engaging with people from diverse backgrounds and knows
no strangers

· Can relate to under resourced individuals through their own experiences

· Enjoys pets and understands the health and other benefits they provide
humans

· Values meaningful work and the positive impact their work has on others

· Has a personal brand that includes taking pride in being reliable, responsible,
and a team player

· Is organized, efficient, and multitasks well

· Enjoys working in a fast-paced environment

· Has solid computer and office equipment knowledge and is experienced using
word processing and database software.

EMPLOYMENT DISCLAIMER: This job description is not a contract - management reserves the right to change its contents at any time. This organization complies with the guidelines set forth in the Americans with Disabilities Act of 1990 and does not discriminate on the basis of race, color, religion, national origin, ancestry, sex, age, disability, or status as a disabled veteran or veteran of the Vietnam era. This organization is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 10 hour shift
• 4x10
• No nights
• No weekends

COVID-19 considerations:
Masks are required for anyone not fully vaccinated.

Work Location: One location

Please Note :
www.epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.