Help at Home is hiring a Client Engagement Manager!

The Client Engagement Manager works at both a strategic and tactical level ensuring a successful onboarding experience for clients through support. This role collaborates with field leadership in the monitoring and measurement of key performance indicators. The role also works across the matrix functions of the Field Support Center (corporate) to ensure a reliable and consistent operating environment. The role requires regular travel in the Chicagoland area and onsite work with the opportunity to work hybrid when appropriate.

Benefits

Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff can enroll in a wide variety of benefit programs, 401K, along with lucrative bonuses in certain areas.

We offer a variety of in-depth training opportunities to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization.

Responsibilities

• Analyzes the success of client onboarding experiences and support functions
• Collaborates with operations to build, develop, and sustain client service levels; develops partnerships and relationships with referral sources to ensure proper client placement and successful matches with caregivers
• Owner of market level client operations from onboarding to ongoing client support to ensure market objectives are fulfilled
• Coordinates different teams to foster exchange of ideas and provide cross-team learning opportunities; partner with the market Intake Team to further define and develop referral flows from external partners
• Cooperates effectively with other departments across the market and Field Support Center (corporate) in support of effective field operations to achieve targets
• Identifies potential problems and points of friction and works to find solutions to maximize efficiency and revenue; identifies opportunities to expand or shift course to take advantage of changes in the market
• Provides insight to management related to projects, budgets, and operations.
• Inspires and motivates employees directly and indirectly to perform at their best through positive encouragement; recruits and trains staff as needed by market
• Support short-term and long-term business planning efforts including metrics, measurements, key performance indicators and reports for all operations support functions
• Own the execution of change management and education strategies
• Performs other duties as assigned

This description reflects assignment of essential functions; management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

Qualifications

• Skilled in business analysis, forecasting, and modeling.
• Project management and process improvement.
• Excellent organization skills and attention to detail.
• Proficient with Microsoft Office Suite.
• Bachelor’s degree in business or related field required; focus in accounting, finance, and/or economics preferred.
• Experience operating in a public company and with related regulatory requirements.
• Experience working in homecare, healthcare, or healthcare services preferred.
• Experience with interest rate hedging transactions preferred.

Other Requirements

• Travel – monthly/quarterly travel required
• Sedentary – ability to remain in a stationary position for extended periods of time.
• Ability to communicate effectively and clearly with others to exchange information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

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