Vatica is one of the most innovative and fastest-growing healthcare technology companies. We are always looking for great people to join our diverse team. The Client Engagement Manager (CEM) is accountable for an assigned portfolio of clients and their engagement processes and solution delivery through all phases of on-boarding and implementation. The CEM may also be accountable for project management support of existing accounts or implementation management of new accounts or expansions within current accounts. The CEM serves as a Trusted Advisor to clients by understanding the client’s goals, planning, and controlling delivery, mitigating risks and constraints, and expertly communicating internally and with clients to meet or exceed client requirements. The CEM develops successful client partnerships that result in high client satisfaction, retention, and growth. Through influential leadership in a matrixed environment, the CEM builds and leads diverse high-performing teams across Vatica Health, the client, and vendor partners. The CEM makes significant contributions to client engagement and solution delivery best practices

Responsibilities

• Serve as a Trusted Advisor and directly lead or support client relationships, engagement, and implementation delivery
• Identify and develop partnership opportunities with clients; document client requirements, success criteria, and supporting solutions in contract documents
• Develop and execute detailed on-boarding/implementation plans and communication plans including client metrics of success and risk identification and mitigation, in partnership with clients, operational partners, and vendor partners
• Build power point decks for client presentations (QBR’s, kick offs, status meetings)
• Facilitate joint client-Vatica Health leadership committees to ensure senior leadership alignment, long-term planning and development, strategic and tactical account and implementation review, and effective escalation and issue resolution
• Deliver successful client partnerships that result in high client satisfaction, retention, and growth
• Forecast and track key account metrics (e.g. visit activity, provider adoption, sales stats)
• Lead, through influence in a matrixed environment, teams comprised of members from Vatica Health functional groups, the client, and vendor partners
• Deliver and ensure client training on Vatica Health tools, processes, and reports
• Support operational and financial plans and maintain actuals and forecasts
• Serve as the Voice of Client by seeking ad-hoc and formalized feedback to gauge client satisfaction and identify areas for engagement, tool, and solution improvement
• Design and develop best practices in client engagement and implementation to deliver industry-leading client experience

Requirements

• Must have 4+ years of progressive experience in a healthcare client facing role
• Must have 4+ years experience working with Payer groups
• 4+ years leading complex projects
• Strong preference for experience in Risk Adjustment, Quality of Care
• Strong project performance analysis and strategic power point deck building skills
• Outstanding customer service skills
• Experience organizing, analyzing, and presenting data
• Strong ability to learn at a fast pace, apply knowledge and be consultative.
• Strong attention to detail, time management, and decision-making skills
• Ability to work with significant independence and minimal supervision
• Ability to travel up as needed

Benefits

WORKING AT VATICA HEALTH ADVANTAGES

Prosperity

• Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar
• Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded
• 401k plans– we want to empower you to prepare for your future
• Room for growth and advancement- we love our employees and want to develop within

Good Health

• Comprehensive Medical, Dental, and Vision insurance plans
• Tax-free Dependent Care Account
• Life insurance, short-term, and long-term disability

Happiness

• Excellent PTO policy (everyone deserves a vacation now and then)
• Great work-life balance environment- We believe family comes first!
• Strong supportive teams- There is always a helping hand when you need it

Are you up to the challenge? What are you waiting for? Apply today!