***REMOTE POSITION ONLY IN: CA; AZ; TX; IL; FL; GA. OTHER STATES WILL NOT BE CONSIDERED***

Join InfoSend's Client Services team and develop your career as a top-notch client services professional!

Get to know us!

We have provided business process outsourcing services for over 25 years, processing and distributing over 240 million print and electronic documents annually for industries throughout the United States. Our platform distributes critical documents across multiple channels for Data Processing, Printing and Mailing, and our hosted Electronic Billing, Presentment and Payment applications.

We have nearly 200 employees across the US, with a company culture that has led to high employee retention. Clients go to us because of the familiarity and relationship built with our client service team!

What you will be doing:

• Handle client implementations through kick-off calls, working with various departments to ensure critical tasks are given in an efficient manner to reduce project costs
• Coordinate and manage assigned client projects from start to finish
• Provide front-line support to our existing clients to ensure that standards are being met and maintained after the project launch
• Handle new requests and/or modify existing programs
• Work with our sales department for potential upsells with our clients
• Other projects as assigned

Why us?

• You will serve as a brand ambassador and will be expected to maintain and strengthen relationships with clients
• Opportunity for growth and advancement in your profession
• Opportunity to learn about other technologies
• Stability- we are growing and have been doing so through the Pandemic!
• This is not a sales position. Sales is not part of your job description!

Hours: Monday-Friday 8:30am-5:00pm

What we offer:

• Medical, dental, vision, and life insurance
• Supplemental Insurance with AFLAC
• Flexible Spending Account
• 401(k) with generous company match
• Work-life Balance
• Bonus Opportunity
• PTO, Sick and Holiday Pay
• Casual Work Environment
• Remote (work from home) option

Qualifications:

• Excellent verbal and written communication skills; ability to write in a polished and professional manner
• Must have at least 2 years of corporate experience in Business-to-Business environment
• Team player, ability to work well with others
• Strong work ethic
• A sense of urgency and ability to multi-task, prioritize and meet competing deadlines
• Organized and detail-oriented, complete tasks in an accurate, meticulous, and careful manner
• Must be proficient in Microsoft Word, Excel, PowerPoint, and working in a corporate network
• Must be proficient in general internet usage
• Experience working with Adobe Creative Suite preferred

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Application Question(s):

• What is your compensation requirement?

Work Location: Remote

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