Client Services – Full Time

Hourly - $15.00 to $17.00 Hour

Company Overview:

Empowering Minds is a human services agency dedicated to improving the social functioning of adults, adolescents, and children within a framework that recognizes the primary importance of family and community. To this end, the agency’s mission to provide comprehensive mental health care to families and children utilizing the services of qualified professionals implementing individualized rehabilitation plans that assist all persons in obtaining their desired goals. To honor this commitment, we are involved in partnering with other agencies aimed at providing better health care. These include consultation and service provisions to area schools, other community agencies, groups and individuals, as well as other cooperative prevention efforts.

Primary Duties:

Job Summary: The Client Service Coordinator I provides client support services in and accurate and timely manner. The Client Service Coordinator I position requires the employee to exhibit knowledge of fundamental concepts, practices and procedures in compliance with COMAR 10.21.21 and 10.21.29.

The duties and responsibilities of the Client Service Coordinator I position includes but is not inclusive of or limited to the following:

• Ensure compliance with COMAR 10.21.21 and 10.21.29, contract terms, policies, and procedures.
• Work cooperatively with family and professionals to coordinate services with other agencies and programs in the best interest of the client.
• Receive and process referrals
• Submit initial and concurrent authorizations through Beacon Health Options
• Assign Intakes to Intake Coordinators for completion
• Review completed intakes and annual assessments for accuracy
• Assign, receive, track and monitor Rehabilitation Plans
• Contact via telephone and interest letter and/or assign interim visits to client’s with “On Hold” status to encourage re-engagement
• Collaborate with therapists to ensure client therapy compliance
• Process DLA-20 document for client concurrent authorization
• Participate in mandatory staff meetings as requested
• Handling client crisis, issues, questions, and concerns
• Complete monthly group calendars and manage the group transportation logs.
• Other duties as assigned

Minimum Qualifications:

AA degree; or High School Diploma or its equivalent and 21 years or older; Able to communicate professionally verbally and in writing; Computer literate; Ability to work independently.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Microsoft Office: 2 years (Preferred)

Work Location: One location

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