Hands from the Heart Home Healthcare Services is actively seeking an experienced Administrative Homecare professional at the managerial level.

H4 Offers:

• Competitive Salary
• Comprehensive health package that includes health, vision and dental.
• Employer paid life Insurance
• 401k with a company match
• Paid Vacation
• Paid holidays
• Upward Mobility
• Amazing company culture

Duties and Responsibilities:

• Answering & triaging calls from caregivers, clients and prospects
• Determining optimal staffing match, managing client and caregiver schedules to ensure every shift is staffed and caregivers arrive on time for their assignments
• Serving as one of the main/initial points of contact for caregivers to coordinate rescheduling shift vacancies
• Ability to be on a on-call for after business hour calls and scheduling modifications
• Ensuring caregiver compliance with time reporting systems/processes for accurate billing and payroll or any care note submissions
• Maintaining regular documentation and ongoing note-keeping of employee & client activities
• Point person on all Client Related issues for cases under your caseload
• Participate in initial and ongoing client and caregiver meetings
• Staff cases matched by clients' needs, caregivers' skills, experience, availability, and personality
• Evaluate client and employee satisfaction to effectively resolve complaints and incidents
• Reviewing job board for qualified candidates and screening resumes for applicable skills
• Conducting telephone and in-person interviews
• Maintaining paperwork and checklists for candidates throughout onboarding
• Designing or enhancing job descriptions as the company grows and changes
• Sourcing, Posting and maintaining job openings on multiple platforms; databases, and social media
• Building relationships with community partners, past caregivers and current caregivers in order to uncover pipeline opportunities
• Communicating with HR Manager to determine headcount needs weekly
• Building employee files to hand off to HR Manager after orientation
• Increasing caregiver hires, developing a productive recruitment pipeline, and differentiates Hands from the Heart in the employment market.
• Making outbound sourcing calls to recruit talent and works to source candidates in a variety of web-based talent portals.
• Facilitating the hiring process for candidates in the talent pipeline and collaborates with the Operations Manager to retain care staff.

Requirements:

• Bilingual (Spanish/English) Required
• Bachelor degree is preferred
• Prior knowledge of/experience with HHAx preferred
• Prior home care experience required
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skills

**Please feel free to visit our social media (follow/like us or send a DM)**

Website:

• https://www.handsfromtheheart.org/

Facebook:

• https://www.facebook.com/handsfromtheheartorg/

Instagram:

• @Handsfromthehearthhc

Linkedin:

• https://www.linkedin.com/company/hands-from-the-heart-home-healthcare-services

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Scheduling coordination: 2 years (Preferred)
• Human Resources: 2 years (Preferred)
• Recruiting: 2 years (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person

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