Client Specialist Job at LCS Heating & Cooling, LLC

LCS Heating & Cooling, LLC Indianapolis, IN 46236

$20 an hour
LCS Heating and Cooling is an established, locally owned and growing company. We have an awesome team that works well together. We are looking for someone who wants to contribute to this team atmosphere! In this position, you’ll be the first impression of LCS and our 7-Star service! Responsibilities include:
  • Answering incoming calls and managing up to two phone lines.
  • Overseeing all HVAC maintenance memberships to ensure all services are scheduled in a timely manner.
  • Making outbound calls and sending outbound text/emails to existing client base.
  • Consistent communication with Dispatcher.
  • Monitoring office supplies.
This position might be a great fit for you if you have the following qualities:
  • Reliability: To be prompt and reliable. We promise you can count on us, so we need to be able to count on you!
  • Organized: To manage two phone lines, as well as HVAC maintenance agreements.
  • Disciplined: To learn and follow company workflow processes.
  • Team Player: To actively participate in team meetings.
Candidates must enjoy talking on the phone! This position is #1 on phones, so will have lots of client interaction. Prior HVAC office experience is not required, however, proficiency in Microsoft Office, professionally using email, the ability to type, and the qualities listed above are a must. Experience using software is not required, but preferred.

This position is hourly based, with opportunity to earn bonus. It is a full-time position M-F, 8am-4:30pm. There is potential for a hybrid home/in-person work schedule, however, being full-time in the office is a requirement for several months. This is to complete training, properly learn the position and build relationships with the team.

Benefits include:
  • Insurance: Health, vision, life, supplemental
  • Retirement with company match
  • PTO, paid holidays, paid birthday off, extra PTO earned on each anniversary
  • Paid training
  • Company shirts, hoodies & hats
  • Fun company outings- typically four per year!
We look forward to reviewing your resume!!

Flexible work from home options available.




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