Randall Reilly is a growth platform for vital national industries such as transportation, construction, and agriculture. Through a combination of people and technology, we give our clients unique capabilities to sell and serve their customers better. We create better relationships, better insights, and better results in sales, recruiting and other essential services that drive sustainable growth for our clients.

The Client Success Manager is a knowledge-based role responsible for developing and executing strategies resulting in the highest possible retention of subscription clients. The Client Success Manager will serve as a primary interface between Randall Reilly and the client accounts assigned to him/her, ensuring their successful, long-term use of Randall Reilly tools by:

Conducting targeted, consultative training
Accurately and promptly responding to inquiries and requests
Identifying, developing and implementing tools and processes to maximize client engagement, satisfaction and retention
Communicating effectively and regularly with key contacts
Maintaining documentation of up-to-date client contacts, service orders and touch points in a contact management system
Contributing to the development of instructional materials that promote use of, and satisfaction with our technology tools and resources

Requirements and skills:

Self-starter with excellent interpersonal skills that inspire trust and confidence
Client service passion - striving to “WOW” clients with every interaction
Experienced providing technical training or support to non-technical audiences
Excellent oral and written communication skills
Capacity to prioritize requests, then organize, schedule, and coordinate activities and projects
Motivated team player willing and eager to help in any area to drive the business
Voice of the Client (VOC) approach: ability to listen and effectively interpret needs prior to presenting solutions
Aptitude and desire to become a subject-matter expert on Randall Reilly tools and client businesses/industries
Attention to detail combined with the agility to respond to changing priorities
Willingness to seek and receive feedback for continuous improvement
Comfortable spending up to 50% of time on phone or delivering on-line training

Experience and Education:

The ideal candidate will have a proven track record as a results oriented, assertive, team player with five years of account management, training or related professional experience. In addition, the ideal candidate will have a Bachelor’s degree and/or equivalent work experience, and be proficient with MS Office (Excel, Word, PowerPoint), web conferencing tools and contact management software.

Perks/Benefits:

• Competitive compensation
• We believe in propelling people to the best version of themselves.
• We offer medical, dental, vision, FSA, 401k, life insurance products and more!
• 11 paid holidays + PTO.
• You’re off on your birthday! Or a day in the month of your birthday – whatever you choose.
• Fitness membership reimbursement! We believe physical and mental health is important.
• You’ll work in a highly collaborative and flexible environment.
• We offer both on-site and remote opportunities!
• We are growing but highly value relationships.

The following compensation information is a good faith estimate and is provided in accordance with applicable state laws. The base salary generally ranges between $47,000/year - $77,000/year. This range is an estimate based on an applicant’s skills, experience, and training.

Equal Opportunity Employer