General Responsibilities of Co-op Shift Supervisor positions

• Consistently demonstrate and encourage efficient, accurate, and effective habits and task management.
• Help to create and maintain a positive, professional, and productive work environment even in challenging situations.
• Train and coach new and other employees, use and maintain knowledge of department protocols and procedures and current training materials.
• Be an available resource for staff on all current Co-op and department policies, procedures, and job-related tasks when on shift.
• Participate in the Co-ops Coaching and Correction program via verbal coaching and redirection of the team members as needed.
• Serve as a communication link between staff and department managers; communicate department and all personnel-related issues to Department Manager or Assistant Manager promptly.

Specific Responsibilities of Center Store Shift Supervisor

• As Person in Charge (PIC), manage daily shift flow, team priorities, and breaks to meet the needs of the business.
• Be available for and assist with problem-solving throughout shift, including customer service needs.
• Work with Managers using established systems to ensure inventory and financial accuracy through regular data maintenance and other activities.
• Check out all purchases efficiently and accurately, ring prices and PLUs correctly and into the appropriate department. Help others fix mistakes; call managers for assistance as needed.
• Comply with government regulations regarding SNAP benefits/EBT cards, and alcohol sales.
• Assist customers in becoming members by providing information, selling memberships, and completing membership forms.
• Provide information to the Scan Department regarding price discrepancies.
• Understand and implement Special Order purchasing according to policy; be available to assist with Special Order questions.
• Be familiar with Store Solutions in case of emergencies or other store-related issues working with other on-duty Managers or Shift Supervisors.
• Keep an eye out for theft; stay current on Co-op shoplifting procedures and policies and assist with suspected shoplifting situations.

Cash Responsibilities

Both opening and closing:

• Ensure that the key to the count room and cash drawers is always secure and never shared.
• Maintain security of store during shift, ensuring that store is opened and closed following security procedures; ensure that cash cabinet remains locked.
• Count and verify accuracy of cash box and all drawers, complete excel logs and ensure cash is always secure.

Co-Go (Online Order fulfillment) Duties

• As PIC, lead Co-Go process throughout shift; direct Co-Go pickers as needed to ensure orders in the queue are being filled in a timely and accurate manner.
• Provide excellent, proactive service answering Co-Go customer phone calls and emails, resolving issues with orders, and handling challenging customer situations.
• Review, prioritize, and manage curbside orders as they are placed.
• Remain informed utilizing communication log; communicate effectively with teammates, Center Store Managers, ROPs Director, Scan, and Produce Staff to ensure smooth operations.
• Select online order items in a timely, efficient, and careful manner following the Co-Go standards to ensure order quality.
• Use a digital tool in selecting and check-out processes; communicate, document, and troubleshoot issues.
• Properly bag and/or package orders, safely transport to and from the staging area, and load orders to customer vehicles.
• Organize, clean, and prepare staging area(s); comply with company regulations/standards for product freshness, food safety, and sanitation.
• Work independently in a fast-paced work environment that requires detailed work and accuracy.