Description: Tyndall Federal Credit Union is an established Credit Union based in Panama City, Florida with branches across the Florida Panhandle and South Alabama. We offer our employees a family-orientated work environment with numerous exciting benefits and career growth. We are looking for the next member of our #TeamTyndall family! Our Mission:Tyndall Federal Credit Union is committed to making a meaningful difference in the lives of our members. We take pride in the great care we offer our members and employees alike!
· Our Credit Union serves more than 114,000 members.· We believe in helping our members reach their financial goals and making dreams come true along the way!· We believe having a diverse workforce yields greater innovation, inclusion, and creativity.· Tyndall Federal Credit Union knows the importance of philanthropy in our communities. That’s why in addition to giving back through community service grants and sponsorship, we encourage our employees to volunteer in their community – and get paid while they’re doing it!
Benefits:

• We offer an excellent 401(k) plan with generous employer matching.
• All employees receive paid community volunteer hours.
• Full Time (up to 40 hours per week) positions also offer paid bank holidays, paid time off, excellent health/vision/dental benefits and more!
• Part Time (up to 35 hours per week) positions are offered paid bank holidays, and paid time off!

The Location:

Tyndall Federal Credit Union is based in Panama City, Florida. This position will be Fully Remote!

Why Should You Apply?· Competitive pay rates· Great benefits – including tuition reimbursement· Career growth within the company

Essential Functions:

• Contact delinquent and negative share accounts by phone and mail. Analyze members' financial situations, provides financial counseling, negotiates arrangements, and/or resolve member service issues to bring their accounts current. Make recommendations to management, when appropriate, for stronger collection actions.
• Maintain accurate records, files, and reports on all collection activity. Work with other departments as needed.
• Inform management of trends in loan underwriting that contribute to delinquent/charged-off loans.
• Attend small claims court and bankruptcy proceedings.
• Ensure compliance with all regulatory programs including but not limited to the Bank Secrecy Act, Office of Foreign Asset Control Program and Customer Identification Program. Assist other department personnel and performs other duties as needed.

Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Requires basic to intermediate knowledge of Microsoft Windows, Word, Outlook and Excel. Good analytical and communication skills. Must be eligible to become and remain bonded by CUMIS Insurance Society, Inc. Knowledge of current State and Federal laws regarding collection of debt and bankruptcy proceedings.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Tyndall Federal Credit Union is an Equal Opportunity Employer:

As an equal opportunity employer, Tyndall Federal Credit Union does not discriminate against any employee or candidate on the basis of age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.

Reasonable Accommodations:

Tyndall Federal Credit Union is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail hrhelp@tyndall.org or call 850-769-9999. This email and phone number are listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

Requirements:

Job Requirements:

• One year to three years of similar or related experience.
• A high school education or GED.

While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands and arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned is required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.