Position Summary:
Under the direction of the Assistant Director of Student Accounts, the Collections Representative is responsible for working to support the collection efforts of the school and the development of a student-service centered Student Financial Services operation. The Collections Representative handles the collection of past due balances within current and previous semesters.

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Primary Responsibilities:*

1. Accounts receivable management and collection of past due balances. Proactively communicates with students regarding their account status and review accounts for existing and potential aid and counsels students and parents on payment options.
2. Manage the Third-Party deferral and payments process. Coordinate with the Finance Office to identify wire payments for third party students. To resolve any discrepancies and clear outstanding balances and issues. Bill all Third-Party entities company deferment and other third-parties; billing, handling questions and following up on payments. Works with the Finance Office to process returned checks, including updating the student account and notifying the student.
3. Actively pursue debts not within the current term, using discretion and independent judgement to settle past due balances and make specialized payment arrangements. Call, email, invoice, compose personalized letters and meet in-person with those with outstanding balances. Work with the Assistant Director to recommend placement of bad debt accounts with outside collection agencies for those balances not addressed. Initiates payment arrangements and monitor payment history. Creating, tracking and maintaining in-house payment plans for students who have past due and current balances.
4. Work with the Assistant Director of Student Accounts in routine outreach as well as with special projects aimed at managing College Accounts Receivables and track Accounts Receivable statistics on a weekly basis for all current term students. Twice a year, initiate outreach (weekly email blasts and call campaigns) for Student Health Insurance. Manage the Tuition Insurance waiver process. On a daily basis, monitor the SFS mailbox and handle Student Account inquires.
5. Assist with front desk coverage and various Student Financial Services mailing, call and outreach campaigns including email merge messaging. Serve as Office Manager, ordering office supplies and stationery (letterhead, envelopes, business cards), and coding invoices for Accounts Payable. Keep records of invoices and provide data on expenditures as requested.
6. Participate in recruitment and retention functions (new student orientations, registration nights, Admitted Student days, Open house, Move-In Day etc).

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Required Education and Experience:*

• Bachelors Degree
• Minimum of 3 years experience

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About Iona University/EEO language*

Founded in 1940, Iona University is a master's-granting private, Catholic, coeducational institution of learning in the tradition of the Edmund Rice Christian Brothers. Iona's 45-acre New Rochelle campus and 28-acre Bronxville campus are just 20 miles north of Midtown Manhattan. With a total enrollment of nearly 4,000 students and an alumni base of over 50,000 around the world, Iona is a diverse community of learners and scholars dedicated to academic excellence and the values of justice, peace and service. Iona is highly accredited, offering undergraduate degrees in liberal arts, science, and business administration, as well as Master of Arts, Master of Science and Master of Business Administration degrees and numerous advanced certificate programs. Iona’s LaPenta School of Business is accredited by AACSB International, a prestigious recognition awarded to just five percent of business schools worldwide. The Princeton Review recognized Iona’s on-campus MBA program as a “Best Business School for 2021.” Iona University also recently launched a new, fully online MBA program for even greater flexibility. In July 2021, Iona University and NewYork-Presbyterian announced the establishment of the NewYork-Presbyterian Iona School of Health Sciences, to be principally located on the University’s new campus in Bronxville, N.Y. Supported by a $20 million gift from NewYork-Presbyterian, the NewYork-Presbyterian Iona School of Health Sciences offers a new vision for collaborative health care education, modern workforce development, and community care. On July 1, 2022, Iona officially changed its status from College to University, reflecting the growth of its academic programs and the prestige of an Iona education.

Iona University values and celebrates diversity and is committed to providing a welcoming and inclusive environment for all of our employees including staff & administrative employees, faculty and student workers. We do not discriminate on the basis of race, ethnicity, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, partnership status, disability, military or veteran status, alienage, citizenship, status as a victim of domestic violence/stalking/sex offenses, unemployment status, or other legally prohibited basis under federal and state law, or local ordinance. As an equal opportunity employer, Iona University encourages applications from qualified candidates who reflect the wider world in which we live, in particular historically underrepresented groups.

Job Type: Full-time

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