Auto Trakk had been in operation since 2001 as a consumer finance company specializing in used vehicle leasing, providing access to reliable transportation for individuals with moderate to severe credit issues through franchised and independent automobile dealers across 13 states.

Job Description Overview

Auto Trakk currently has an opening for Collector I (COL I) to join our Collections Team. This entry-level position services a portfolio of accounts which are in a delinquent payment status and utilizes customer service skills to negotiate and collect past-due amounts based on company guidelines, policies, and procedures. This role works with customers who may be experiencing various issues that impede the customer’s ability to meet payment obligations by offering various options to assist them in bring their account current. Training is done at Auto Trakk headquarters in Montoursville, PA, with an option for remote work once training has been completed.

Auto Trakk’s hours of operation are Monday-Friday 8:30 AM to 7:00 PM (ET) and Saturday from 9:00 AM to 2:00 PM (ET). This full-time position is based on a 40-hour workweek during the hours of operation, and Collectors are generally scheduled to work Saturdays on a three-week rotation. Hours may be adjusted for business needs.

Bi-lingual candidates fluent in Spanish are highly desired, but all qualified applicants will be considered.

Duties and Responsibilities

• Verifying customer information in line with current compliance standards,
• Taking inbound calls from the Collections queue to assist customers in bring accounts current,
• Communicating with customers for collections purposes through outbound calls, email, text, and chat,
• Collecting past due amounts from an assigned portfolio of customer accounts or additional account assignments as needed,
• If required, assisting customer with payment arrangements,
• Following up with customers regarding payment arrangements,
• Documenting all conversations and actions taken in the account management system,
• Collaborating with other departments and reporting on current collection activities or arrangements for the account/vehicle.

Compensation & Benefits

Auto Trakk offers a compensation package with competitive starting wage and the opportunity to qualify for a monthly production incentive bonus. Employees enjoy the following benefits after 60 days of employment, fully paid by Auto Trakk:

• A Medical/Prescription (Rx) coverage plan,
• Short-term disability insurance,
• $10,000 of Life and AD&D insurance, and
• An Employee Assistance Program for your household.

At one year of service, employees may begin contributions to a 401(k) plan with a company match. Additional group benefits including Dental, Vision, additional Life & AD&D and Long-term disability insurance are available for purchase at the established premiums. Medical/Rx, Life & AD&D, dental and vision insurance may also be purchased for a spouse and/or child(ren) and the established premiums.

• High school diploma or equivalent (GED).
• Auto finance collections experience is preferred, but any collections experience will be considered.
• If work is done from a remote (work-from-home) location, the workspace must be quiet, free from distractions, and equipped with a reliable high-speed internet connection.
• Ability to communicate effectively both verbally and in writing, which requires knowledge of the structure and content of the English language.
• If bilingual, ability to communicate effectively verbally over the phone in Spanish.
• Ability to operate and use a computer to perform all functions of the position, including document management software, web-based applications, and use of Microsoft Office Suite including Word (word processing), Excel (spreadsheets) and Outlook (email).
• Ability to use a multi-line phone system to speak with and listen to people on inbound and outbound calls with the use of a headset.
• Knowledge of principles and processes for providing excellent customer service.
• Operation of general office equipment for faxing, scanning, printing, and copying.