Collections Specialist Job at YESCO
Location:
Las Vegas, Nevada
Job Type:
Part time
Job Title:
Collections Specialist
Job Description:
General Purpose:
Under the general supervision of the Regional Controller and responsible for collecting customer payments in a timely and efficient manner on open receivables.
Responsibilities:
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Reviews past due accounts and all associated back-up and payments related to invoice to verify validity. Reconcile unapplied payments, credits, and deposits where needed
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Coordinates with customers and YESCO internal departments such as billing, sales, and account executives to ensure payment received or credit issued as needed.
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Communicates, annotates and documents customer collection follow-up and allocation of payments
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Review status of invoices in customer’s online billing portals where applicable and work with billing team to address discrepancies or ensure submission on invoice
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Updates administrative team of address changes and billing requirement changes
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Setup follow ups on commitments and call backs
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Interacts with customers, operations, and sales team to resolve outstanding accounts, annotate collection notes (status’) accordingly
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Address billing issues on client accounts with administration/billing teams
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Process credit card payments
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Prepare and Send Past Due Notices when applicable
Qualifications:
A minimum High School Diploma, or GED and two or more years of relevant experience involving demonstrated abilities in collections, billing and customer service
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Previous experience in billing, collections and customer service, or other related fields
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Ability to organize, prioritize, and coordinate multiple work activities to meet critical deadlines
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Works well independently and able to take the reins with little supervision
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Ability to deal effectively and tactfully with a wide variety of customers and other individuals in person, via telephone and in writing
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Ability to operate a computer, telephone, 10-key, and other office equipment
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Ability to build rapport with customers
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Must have good computer skills in word processing, spreadsheets, and other databases as well as operate a 10-key
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Excellent math and analytical skills
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Strong work ethic with an enthusiastic, positive attitude, and the highest level of integrity
Preferred Qualifications:
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NetSuite/Oracle software
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Experience in variety of customer billing portals including COUPA, Corrigo, Textura, GC Pay and Service Channel
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Manufacture/Construction industry
Physical/Sensory Demands:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Work is generally performed in a safe and comfortable office environment. While performing the duties of this job, the employee is regularly required to: sit for long periods of time; use a computer to enter data; use a telephone to converse with customers, staff, and other departments; perform repetitive wrist, hand and/or finger movement. The employee is regularly required to: talk, feel the attributes of objects, grasp, push, and reach with arms or hands. Specific vision abilities include clarity of vision at 20 inches or less; and the ability to adjust the eye to bring an object into sharp focus.
We maintain a drug-free workplace, YESCO LLC is an EEO/AA employer. We welcome all qualified job seekers. Jobseekers will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion and other legally protected statuses.
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