Join Young America Realty, a prominent third-party real estate investment management firm, in a pivotal role as a Collections Specialist. We pride ourselves on being the trusted stewards of real estate assets for independent property owners, with a specialized focus on student and residential properties in the vibrant Bloomington/Normal area.

As a part of our dynamic Collections Team, you'll play an essential role in supporting our Collections Manager. The heart of our Collections Department is to act in the best interest of our property owners, ensuring timely payment of balances and facilitating healthy relationships with our customers.

This position is recognized as non-exempt under the Fair Labor Standards Act. Here's what you can look forward to when you join our team:

With benefits including Health, Dental, and Vision insurance options, Paid Time Off, Paid Holidays Retirement benefits, and Overtime Opportunities, why wouldn't you fill out an application?!

Aside from the benefits listed above, we also will provide a steady work schedule, training, opportunities for growth, necessary electronics, and the chance for you to show your skills!

Qualifications:

· Possession of an Illinois Leasing Agent License or the ability to obtain one.

· Adherence to Fair Housing regulations and requirements.

· A valid Illinois Driver's license and vehicle insurance.

· Strong communication skills, expressing yourself with clarity and respect via in-person, phone, email, and text.

· A persuasive nature, able to effectively share your viewpoint.

· A keen eye for detail and a commitment to thorough execution.

· Flexibility and a willingness to adapt to evolving environments.

· A positive attitude even in challenging times.

· Proficiency in company software and MS Office Suite.

· High School diploma

· Reliability and punctuality during office hours.

· Ability to handle multiple responsibilities with ease.

· Comfort with sitting for extended periods and occasional stair climbing.

Responsibilities:

· Regular monitoring of delinquent balances.

· Collaboration with customers to establish payment plans, while ensuring accountability.

· Demonstrating compassion to customers facing financial hardship.

· Detailed documentation of customer interactions.

· Accurate data tracking through Excel and provided software.

· Achievement of department goals and activity requirements.

· Representation in court for evictions and lawsuits if needed.

· Communication with attorneys and collection agencies.

· Cooperation with all departments to address company-wide concerns.

Please note this list is not exhaustive, and responsibilities may vary based on the company's needs. We value adaptability and view it as an opportunity for personal and professional growth.

At Young America Realty, we believe that our employees are our greatest asset. Come join our team and contribute to a collaborative environment that values learning, innovation, and dedication. We look forward to welcoming you!

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Do you reside within 20 miles of our office address?

Experience:

• Collections: 2 years (Preferred)

Work Location: In person

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