Commercial Banking Administrator Job at Trustmark National Bank
Overview:
Responsibilities:
Qualifications:
The purpose of this job is to provide support to the daily activities of the Director of Commercial Banking, and to serve as a liaison offering problem resolutions to the commercial banking group system wide. The clerical and administrative duties performed are intended to relieve the Director of Commercial Banking of administrative type functions to conserve time available for executive level responsibilities. Will serve as administrative contact to those in and outside of the company, particularly with customers. Interacts effectively with inter-departmental bank associates of all levels.
Responsibilities:
- Coordinate, organize, and manage the Director of Commercial Banking’s office, schedule, calendar, travel, phones, mail, and computer.
- Prepare confidential, routine, or special correspondence
- Serve as liaison to management team and civic organizations to secure signatures, decisions, appointments, and meetings.
- Create documents and presentation packages through use of Word, Excel, and PowerPoint software to communicate divisional goals, plans, results, and accomplishments.
- Provide support to Commercial Banking associates. This includes responding to emails and telephone calls from business development team, support staff, and customers.
- Provide excellent customer service to increase retention and referrals.
- Analyze data and provide analytics reports.
- Perform other various duties as assigned by the Director of Commercial Banking.
Qualifications:
- Four-year college degree with 3+ years of Commercial Banking support experience
OR - 5-7 years of Commercial Banking support related work experience
- Must have experience in working with top-level executives in high stress/fast paced environment
- Knowledge of various organizational and operational structures used by corporate management to facilitate achievement of business objectives
- Knowledge of basic types of products and services offered by financial institutions
- Knowledge of customer service principles
- Interpersonal skills including diplomacy, tact, and persistence
- Ability to multi-task and work independently while providing excellent internal and external customer service
- Must be organized, able to prioritize, and manage time efficiently
- Excellent oral, written, and visual communication skills
- Relies on experience and judgment to plan and accomplish goals
- Must maintain the utmost confidentiality and professionalism
- Must be proficient in the use of software programs, such as Microsoft Word, Excel, and Power Point (60 wpm)
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