SUMMARY:

Extensive administrative work involved in servicing of the Commercial Insurance and Property Tax Tracking within the Commercial Servicing Department of Servion Commercial Loan Resources, Inc.

Required knowledge and abilities in the coordination of various functions of Property and Liability Insurance, Flood Insurance, Wind/Earthquake Insurance, and Additional Insurance types, as well as the various lender guidelines pertaining to each. In addition, training and working knowledge of Coinsurance policies will be provided.

Skill knowledge pertaining to property tax due dates across the United States and monitoring that property taxes for various lenders are current at all times.

Specialist’s work is also involved in servicing the commercial loans as part of day-to-day operations and providing direct member service to the borrowers and/or lenders. Primary contacts include lenders, borrowers, agents, investors, and vendors. Work may be periodically reviewed for results.

ESSENTIAL RESPONSIBILITIES & DUTIES:

Related to Insurance:

• Must have a firm understanding of all functions within the Servicing Department.
• Monitors insurance vendor for compliance with investor guidelines.
• Monitors timely payment of non-escrow items, understanding of coverage, co-insurance, and property/loss payee clauses.
• Accurate data entry and note taking capabilities.
• Execute account resolution according to investor specifications.
• Primary contact for all commercial insurance related questions.
• Responsible for weekly reporting to internal team and external customers.
• Perform all other servicing duties as requested or required.

ESSENTIAL DUTIES, KNOWLEDGE, SKILLS, ABILITIES:

Related to Property Tax:

• Must have a firm understanding of all functions within the Servicing Department.
• Monitors property tax vendor for compliance with investor guidelines.
• Execute account resolution according to investor specifications.
• Accurate data entry and note taking capabilities.
• Primary contact for all property tax related questions.
• Responsible for weekly reporting to internal team and external customers.
• Perform all other servicing duties as requested or required.

DUTIES, KNOWLEDGE, SKILLS, ABILITIES:

• Possess experience working with commercial loan servicing software and familiarity with commercial loan structure. Ability to input data accurately and efficiently into computer software systems.
• Ability to work under the stress of meeting examination deadlines while ensuring compliance with all policies, procedures, and legal and ethical guidelines.
• Ability to exchange information and to report facts and technical information clearly and concisely.
• Ability to attend accurately to many details in a timely manner.
• Ability to prioritize competing tasks and work independently.
• Possess proficient knowledge of current word processing, spreadsheet, internet software to include but not limited to Microsoft Office.
• Ability and willingness to work overtime hours as requested.
• Ability to read and interpret documents to include procedure and instructional manuals and documents.
• Ability to draft routine reports and correspondence.
• Ability to calculate figures and amounts and demonstrate understanding of the processes to include, but not be limited to: accurately add, subtract, multiply and divide all units of measure, to compute rates and percentages and to perform arithmetic operations involving monetary units with a calculator; discounts, interest, commissions, proportions, payments, percentages, area, circumference and volume.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

REQUIRED QUALIFICATIONS:

Education: 2-year degree

Experience: 3+ years of experience in commercial loan lending with advanced knowledge of key commercial and real estate lending concepts and terminology.

Licenses/Certifications: None

Job Type: Full-time

Pay: $20.50 - $27.73 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in New Brighton, MN 55112

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