Yellowstone Local is a recruiting company focused on connecting the nations best home service companies with the right skilled trades talents.

Our clients boast industry best salaries, training, employee culture and retention.

About our client:

We are looking forour next Commercial Service Operations Manager in the Pittsburgh area. Our employees are passionate and
empowered business partners, and employee satisfaction is as important as customer satisfaction.

We're offering a robust, once in a life-time opportunity! When we say people are our greatest asset, we aren’t just making a feel-good statement. For the past three decades, we’ve based our entire business around hiring talented, dedicated professionals, and we’ve given them the resources they need to thrive.

Pay

• $70,000- $100,000 annual base pay (based on experience)
• + Team Performance bonus

Compensation & Benefits:

• Competitive Salary + Compensation plan including bonus
• 100% Company Paid Medical Coverage- Family Healthcare premiums paid in full
• No Layoff Policy
• Company phone
• Profit Sharing Plan with employer contribution
• Comprehensive benefits package including Dental, Vision, Life, Disability, and more
• Onsite fitness facility
• 401k plan with employer match
• Career growth opportunities
• Paid Vacation Time
• Various employee and family activities.
• Guaranteed 40 hours for your field personnel

Responsibilities:
The Commercial Service Operations Manager is integral, not only to the Commercial Service team but to the entire operation. We a need true leader/mentor/coach in this role to help nourish and grow young talent. Establishing trust and serving as an advocate for the field is a large part of the job. Below are the responsibilities that follows:

• Manage department activities to achieve revenue goals and objectives while maintaining a strong customer focus
• Lead a team of approx. 30 technicians in a Commercial and Industrial setting
• Lead, motivate and optimize the service team to provide a superior customer experience
• Execute established business plans to meet and exceed revenue goals
• Consistently administer company policies/procedures while leveraging employee engagement and establishing a culture of accountability
• Maintain customer satisfaction by investigating concerns, implementing corrective action and following-up with customers and assigned staff
• Identify bottlenecks that are impeding the efficient and timely completion of customer service needs and collaborate with Process Improvement team to determine proper resolution.
• Demonstrate and encourage open and collaborative communication among all members of the team
• Continually educate technicians regarding the importance of safety and best-practices in the field
• Monitor and maintain job satisfaction among personnel by performing constructive and thorough annual performance evaluations
• Manage and assist in the ongoing training development program for field and office staff utilizing outside training vendors and Tudi University
• Perform annual budgeting, planning, forecasting and establish annual operating plans in coordination with senior leadership team.

Job Requirements:

• 5 Years Managerial experience preferred
• Experience successfully leading a fast-paced service organization
• Strong interpersonal communication skills
• Ability to analyze and forecast data to ensure alignment with company goals, objectives and revenue targets
• Demonstrated proficiency with tasking and time management
• Ability to self-start and motivate a team toward a common goal
• Must be able to submit to background check and drug testing
• Valid driver's license and safe driving record
• Must be authorized to work in the U.S.

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."

Job Type: Full-time

Pay: $70,000.00 - $100,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• Day shift
• Overtime
• Weekend availability

Work Location: One location

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