Communications Operator Job at CHI Memorial Chattanooga
Overview
CHI Memorial Hospital, now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health
CHI Memorial Hospital provides you with the same level of care you provide for others. We care about our employees well-being and offer benefits that complement work/life balance.
We offer the following benefits to support you and your family:
Responsibilities
The communication clerk must have organizational skills needed to take and deliver accurate messages. They must learn to keep callers calm in an emergency situation and route them to the appropriate departments. The operator must have the capability to assist multiple customers at one time in a timely manner. Pocess good decision making skills, determining issues at hand is very important. The clerk answers for over 400 physicians after-hours, lunch times, and meeting times. The operator must ensure the privacy and confidentiality of all messages received or given.
Qualifications
CHI Memorial Hospital, now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health
You will rarely have the same day twice and you thrive in a fast-paced clinical environment. Your documentation and communication is thorough, adding value to the whole team.
CHI Memorial Hospital provides you with the same level of care you provide for others. We care about our employees well-being and offer benefits that complement work/life balance.
We offer the following benefits to support you and your family:
Health/Dental/Vision Insurance- Flexible spending accounts
- Voluntary Protection: Group Accident, Critical Illness, and Identify Theft
- Adoption Assistance
- Free Premium Membership to Care.com with preloaded credits for children and/or dependent adults
- Employee Assistance Program (EAP) for you and your family
- Paid Time Off (PTO)
- Tuition Assistance for career growth and development
- Matching 401(k) and 457(b) Retirement Programs
- Wellness Program
We invite you to join CHI Memorial Hospital today!
Responsibilities
The communication clerk must have organizational skills needed to take and deliver accurate messages. They must learn to keep callers calm in an emergency situation and route them to the appropriate departments. The operator must have the capability to assist multiple customers at one time in a timely manner. Pocess good decision making skills, determining issues at hand is very important. The clerk answers for over 400 physicians after-hours, lunch times, and meeting times. The operator must ensure the privacy and confidentiality of all messages received or given.
- The operator must have outstanding communications skills and be a team player.
- Operator needs to be familiar with health system programs, procedures and services. Computer skills and basic medical knowledge are essential to this position.
- Other responsibilities include: answering the phones after hours and at lunchtime for more than 100 physician offices, taking messages for them, the hospital, and PTs. Routing calls appropriately depending on the urgency of the call.
- The operator must be able to multitask. Ability to talk, type, and listen at the same time.
- Other duties as assigned by management.
- This department operates 24/7 and all holidays. The operators will work shifts as needed including weekends, 2nd and 3rd shifts and holidays.
Qualifications
- High School Diploma
- Experience in a call center setting and interacting with the public.
- Basic medical knowledge, keyboarding and computer skills.
- Must be able to perform under stress, multi task and be willing to cross train.
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