Nelson & Kennard, a busy Sacramento area law firm, is looking for an ambitious and energetic Communications Specialist/Client Relations Coordinator to join our team! We are seeking someone who is organized, responsible, takes pride in their work and has a professional demeanor. This individual will report to the Client Relations Manager and will be responsible for creating and maintaining a positive relationship with our clients. This individual must be able to multi-task, think critically, have exceptional analytical skills and a strong desire to learn. This position is based out of our McClellan, CA office (Sacramento County).

Duties:

In this position, the applicant will perform a wide range of analytical and clerical tasks, which may include but are not limited to:

· Serving as the Firm’s main point of contact for our clients

· Generating reports and communicating over the phone and by email

· Tracking the Firm’s performance by monitoring and analyzing all internal efforts

· Collaborating with internal management and other personnel to implement process improvements in order to meet and exceed client standards

· Monitoring and focusing on client retention and satisfaction as well as client/firm profitability

· Identifying areas of opportunity to offer extended services to our clients

· Managing larger client requests and coordinating with internal personnel to gather the materials requested within the desired timeframe identified by the client

Qualifications and Requirements:

· Strong client service skills

· Excellent communication skills, both written and verbal; demonstrated understanding of correct grammar, spelling and punctuation

· Excellent judgment and discretion

· Strong time management skills and the ability to coordinate multiple tasks concurrently

· Strong organizational skills, interpersonal skills, attention to detail and resourcefulness

· Strong proficiency in the use of MS Office Suite (Word, Outlook, PowerPoint and Excel)

· Excellent proofreading skills

· Ability to work independently and take direction from others

· Excellent attendance; ability to work a full time work schedule (40 hours per week) with occasional overtime

· Experience working in a fast-paced environment

· Strong sense of ownership and responsibility for the work that is performed; willing to go above and beyond to get the job done

· Graduation from high school or GED; some college or business school desirable. BA or BS degree is a plus.

· Familiarity with the legal process and terminology is a plus

Benefits offered:

· 401(k) (up to 4% match)

· Medical Insurance

· Dental Insurance

· Vision Insurance

· Company Paid Life Insurance

· Employee Discount (client specific)

· Paid Time Off

· Paid Sick Leave

· Employee Referral Bonuses

· Pet Insurance

Application Information: If you are interested, please reply to this ad by attaching your resume, a cover letter, and salary requirements. Attachments should be in WORD or PDF format only.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
With strict screening guidelines, preventative measures, strategic placement of sanitizing tools, and a wellbeing first mindset within the office, we are dedicated to maintaining the health and safety of our employees.

Ability to commute/relocate:

• McClellan, CA 95652: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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