Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work. SM

As a critical member of our local outreach team, you will be responsible for increasing patient engagement through direct member outreach in the community, including in hospitals, sub-acute facilities, long-term care settings, and door to door canvassing of eligible patients. You will use a combination of inside and outside sales methods, along with deeply rooted relationships within your community, to offer our incredible care model to eligible members.

Whether on the phone or in-person, here is a snapshot of what you would be selling as a Community Health Advocate:

• In-home medical care that is always available
• Added care & services that coordinate with primary care doctors and other specialists
• Better quality of life, conveniently delivered to the patient – with no co-pay

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 14141 SW Freeway Sugarland, TX.

Primary Responsibilities:

As a Community Health Advocate, you will:

• Identify innovative strategies to enroll patients into the Landmark Health program
• Develop the relationship between Landmark and hospital personnel, patients, physicians, community organizations, retirement communities, assisted living, primary care, and skilled nursing facilities
• Coordinate meetings with community providers, home health providers, facility discharge planners, and health plan case managers, including preparation and delivery of presentations on Landmark’s services
• Uses critical thinking skills to create outreach strategies that are designed to maximize patient awareness and registration into Landmark’s program
• Leverage reporting and dashboards to prioritize telephonic and field-based outreach to members
• Successfully meet and/or exceed engagement monthly targets

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma / GED (or higher)
• Must reside in Houston, TX area
• 2+ years of related experience in a sales, direct marketing, or customer service capacity
• Proven ability to work in an entrepreneurial environment with minimal supervision
• Demonstrated achievement mindset: ability to consistently hit sales targets
• Proven ability to multi-task and work in a dynamic environment
• Demonstrated exceptional communication and project management skills
• Proficient in the use of Microsoft office Word, Excel and PowerPoint
• Proven success with time management and territory organizational skills
• Access to reliable transportation; if you are driving a vehicle, you must comply with all the terms of the Landmark Motor Vehicle Safety policy
• Local travel: Community Healthcare partners locations
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Ability to work our normal business hours of 8:00am – 5:00pm
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Preferred Qualifications:

• Associate’s Degree (or Higher)
• Provider engagement experience
• Experience with Salesforce or EMR platforms
• Hospital or Healthcare experience
• Bilingual: (English, Spanish or Mandarin)
• Hospital or Healthcare experience

Physical and Work Environment:

• Regular requirement to sit; use hands to touch, handle or feel
• Regular requirement to talk and listen
• Occasional requirement to stand; walk and reach with hands and arms
• Occasional requirement to lift and/or move up to 10 pounds
• Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus
• Ability to travel frequently by car
• Will require regular travel to Physician offices, hospitals, sub-acute facilities and other community partners and non-home-based market offices
• Noise level is usually moderate

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physucuan employees have complete authority with regards to all medical decision-making and patienct care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

Colorado, Connecticut, Nevada or New York City Residents Only: The salary range for Colorado residents is $26.15 - $46.63. The salary range for Connecticut / Nevada / New York City residents is $28.85 - $51.30. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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