JOB SUMMARY

The Community Health Worker (CHW) is responsible for providing outreach and education services including health promotion and community intervention activities for access to healthcare, insurance enrollment and family planning and preventive health services. Works with other associates, community leaders and volunteers to coordinate new programs and services to meet CCHC community benefits and outreach needs. As an advocate for community health the CHW also works to educate the general public on the services available at CCHC and eligibility requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Implement innovative outreach strategies to identify underserved individuals in CCHC’s service area and educate/assist for access to primary care, insurance enrollment and family planning programs offered at CCHC.
• Participates in, coordinates, and/or attends community events such as health fairs and community fora, as a representative of Comprehensive Community Health Centers.
• Conducts outreach to high risk patients through phone calls, community events, community-based agencies and organizations.
• Maintains documentation of program activities, and assists in tracking data related to special programs and projects.
• Assist and educates patients in utilizing health insurance and resources, including scheduling medical appointments.
• Secures and maintains partnerships with community-based organizations, both for profit and non-profit, as well as with other government and non-government entities.
• Assist in planning and program implementation as assigned.
• Assess the needs of the individuals and communities they serve.
• Advocate for patients and community participants’ rights, health, and well-being; encourage participants to advocate for their own health.
• Keep accurate logs of all outreach and enrollment activities; share all data with direct supervisor.
• Establish and maintain relationships with community-based organizations; participate in community events; network with community stakeholders.
• Bridge the gap between communities and the health and social services systems.
• Develop program outlines and facilitates education on various health topics identified based on needs of the community.
• Assists in formulation, planning, and implementation of policies, procedures, and programs.
• Assists and educates patients in accessing health related services, including but not limited to: obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and /or social services.
• Other duties as assigned.

EDUCATION AND EXPERIENCE

• Associates or Bachelor’s degree preferred.
• 1+ years working in related field preferred.
• Knowledge of determinants of health, health behavior and outreach strategies
• Must have a valid Class C driver’s license and reliable transportation

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to find solutions when barriers are identified.
• Strong documentation skills.
• Ability to multi-task and prioritize when needed.
• Ability to independently seek out resources and work collaboratively.
• Ability to read, understand and follow oral and written instructions.
• Experience and work ethics that supports working within a high functioning, team-oriented environment.
• Demonstrates a willingness and ability to work under supervision.
• Ability to develop and maintain good working relationships with staff.
• Ability to use computer and learn new software programs.
• Excellent interpersonal skills reflecting clarity and diplomacy and the ability to communicate accurately and effectively with all levels of staff and management.
• Demonstrates ability to work in a regulatory climate that includes oversight of state and federal entities, payer contracts etc.
• Possesses ability to communicate effectively, both verbally and in writing.
• Possesses genuine respect for others and acceptance of their individual social and cultural traits.
• Proficient knowledge of Microsoft Outlook.
• Able to travel and attend professional meetings, conferences, trainings and clinic sites.
• Demonstrate flexibility, enthusiasm, and willingness to cooperate while working with others in multi-disciplinary teams.
• Working knowledge of the Affordable Care Act and Covered California, including qualifying health plans and Medi-Cal and My Health LA enrollment activities
• Bilingual English/Spanish or English/Armenian strongly preferred
• Performs other related duties as assigned.

PHYSICAL DEMANDS

Position requires prolonged sitting at a computer, some bending, lifting, stooping and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a computer keyboard, photocopy machine, telephone, and other office equipment is also required. Employee must have normal range of hearing and eyesight.

NOTE: The essential job functions for this position include, but may not be limited to those listed in this job description. Employees hired for this position must be able to perform the essential functions of this job without imposing significant risk of substantial harm to the health or safety of themselves or others