AMARA WELLNESS JOB DESCRIPTION

JOB OVERVIEW

JOB TITLE

Licensed Team Lead

JOB NO. / ID

Enhanced Services

DATE Reviewed

5/1/2020, 12/15/2021

JOB LOCATION

5108 Reagan Drive, Ste 9, 28206, Charlotte, NC 28205

GENERAL DESCRIPTION

The primary role of this licensed position is to provide clinical oversight and implementation of the enhanced service community-based service Community Support Team. This position requires strong clinical and administrative skills for the daily operations which entails providing supervision to a team of specialized members, providing some direct care, and completing administrative tasks for the overall success for delivery of services and agency advancement. Position requires flexibility in work hours for providing direct care in various settings which primarily include in the community. This position required services are implemented following the guidelines of the Medicaid Clinical Coverage Policies, adhering to agency accrediting entity (CARF), and agency standards for outcome performance.

DIVISION / DEPARTMENT

Community Support Team

REPORTS TO:

NAME

Clinical Director

PRODUCTIVITY STANDARD

10-12 hours per week

SUPERVISORY REQUIREMENTS

Per Clinical Coverage Policy 8A-6 and Agency Standards

POSITION DETAILS

x FULL-TIME

40

HOURS PER WEEK

NONEXEMPT

DETAILED JOB DESCRIPTION

Responsibilities:

• Drives the delivery of services based on the principles and philosophies of the recovery model
• Ensure and assist with On-call after hours services to all Community Support Team participants
• Develop and implement behavioral interventions such as modeling, behavior modification, behavior rehearsal
• Designates the appropriate team staff so that specialized clinical expertise is applied as clinically indicated for each beneficiary
• Conducts the initial participant intakes and submission of required documents for the start of services
• Provides clinical expertise and guidance to the Community Support Team members in the delivery of the team’s interventions
• Provides the clinical supervision of all members of the team as outline by Clinical Coverage Policy 8A-6. Individual supervision plan is required for all Community Support Team members
• Reviews and determines team caseload by the level of acuity and the needs of each participant
• Facilitates weekly Community Support Team meetings for team members
• Monitors and evaluates the services, interventions, and activities provided by the team
• Completes functional needs assessment(s) to determine the scope and anticipated outcomes for each participant
• Ensures the Implementation evidence-based treatment components such as Cognitive Behavioral Techniques, Illness Management and Recovery etc.
• Monitors and ensures case management services are provided by the team to each participant
• Ensures regular communication with MCO Care Coordinators, Court Representatives, natural supports etc., by team members and as a representative of Amara Wellness
• Ensures person-centered planning process with all participants, which includes ongoing, team implementation, evaluation, and revising overall recovery goal(s)/plan(s) with the participant and their treatment team.
• Facilitating weekly Community Support Team Meetings as evident by set agenda and signed attendees’ sheet.
• Implement, monitor, and follow all health and safety procedures set forth by the state, county, and agency standards for Flu season, COVID-19 etc., for ensuring health and safety
• Continues to follow and implement the NC Division of Medical Assistance Clinical Coverage Policy: 8A-6 for Community Support Services as outlined
• Completing all other assigned clinical-administrative tasks within the scope of practice.

Licensed and Associate-Level Specific Responsibilities (those holding status)

• Shall provide individual therapy to participants receiving team services
• Conducts and coordinates Clinical Comprehensive Assessments (CCA) or CCA Addendums
• Provide clinical support for after-hours on-call to community Support Team members
• Identifying and developing therapeutic interventions into service delivery reflecting the participant’s Person-Centered Plan

ADMINISTRATIVE RESPONSIBILITIES

• Facilitate weekly staff Community Support Team Meetings
• Provides regular individual supervisions with each member of Community Support Team
• Attend collaborations, treatment teams, and agency meetings
• Monitors the completion of Service Authorization Request and the accompanied clinical documents for submission to the Managed Care Organization (MCO). Documents include Person-Centered Plans, Crisis Plan, Functional Assessments, and as requested by MCO
• Ensures all clinical documents are present in participant’s medical record
• Monitors and ensure submission of progress notes according to agency standards
• Submit progress notes within 24 to 48 hours of date of service in participant’s permanent record
• Monitor the members of Community Support Team’s assigned weekly service delivery standards (productivity)
• Ensure the minimal weekly service delivery of 70 hours for the overall team based on individual team members assigned service hours
• Ensure the submission of clinical documents and report(s) according to agency deadlines
• Submit all other assigned paperwork according to deadlines

TECHNICAL SKILLS

• Basic computer skills for using Microsoft Word
• Ability to use Electronic Health Record system
• Writing skills that include sentence structure, grammar, and use of clinical terminology

EMPLOYABILITY SKILLS

• Maintains a professional stance with other employees, participants, and all other stakeholders
• Conflict resolution: problem-solving, conflict resolution, and use of constructive criticism
• Empathy to colleagues, participants, and stakeholders
• Able to communicate clearly clinical information in a timely manner
• Motive and encourage others
• Able to be self-directive in decision-making related to service delivery
• Active listening
• Collaborate with others based on team model for service delivery
• Build and foster relationships among colleagues and therapeutically with participants, supports, and stakeholders
• Represent Amara Wellness professionally at community events, conferences, forums etc.
• Be proactive in promoting one’s own self-care and management of stress
• Ability to make professional adjustments with system changes on a macro-micro level

WORK EXPERIENCE REQUIREMENTS

• Basic knowledge about severe and persistent mental illness and substance use disorders
• Works within your scope of practice according to credential, training, and skills
• Understand the various levels of care based on the continuum of services
• Flexible and willing to work in a “non-traditional” work environment
• Employ treatment interventions and activities as outlined in the NC Division of Medical Assistance Clinical Coverage Policy
• Implements the use of evidence-based interventions and concepts to individuals and natural supports in community settings

EDUCATION/CREDENTIAL REQUIREMENTS

Education/Credential Requirement:

A licensed clinician (Licensed Psychologist, Licensed Psychological Associate, Licensed Clinical Social Worker, Licensed Clinical Social Worker Associate, Licensed Professional Counselor or Licensed Clinical Mental Health Counselor, Licensed Professional Counselor Associate or Licensed Clinical Mental Health Counselor Associate, or Licensed Marriage and Family Therapist) according to the following:

• Have at least one-year experience with the knowledge, skills, and abilities required by the population and age to be served.
• Team Lead shall meet the requirements specified for licensed clinician, according to 10A NCAC 27G. 0104.
• An associate level licensed clinician actively seeking licensure may serve as the Team Lead conditional upon being fully licensed within 30-calendar months from the effective date of hire.

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Charlotte, NC 28205: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Community Support Team Lead: 3 years (Preferred)
• MH and S/A Illness: 3 years (Preferred)
• Supervisory: 2 years (Preferred)

Work Location: One location

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