Community Wellness Advocate Living Well at Home Program Job at Boston Medical Center
Position: Community Wellness Advocate
Department: Living Well at Home
Schedule: Full Time, Monday through Friday
POSITION SUMMARY:
Community Wellness Advocate
A Community Wellness Advocate (CWA) is a trusted member of the community who helps high risk patients maintain stable health and wellness along a continuum, through integrating and connecting hospital, home-based, and community-based services. CWAs are responsible for providing advocacy and case management services; developing an interdisciplinary care plan based on identified patient needs; facilitating access to social service resources and other internal and external resources; monitoring the patient's progress; and problem-solving with patients to both accelerate and enhance access to concrete supports. NOTE: The CWA will not provide hands on care or other services noted as home health services, including but not limited to: performance assessments, provision of care, treatment, or counseling; and/or monitoring of patient's health status.
QUALIFICATIONS:
EDUCATION:
EXPERIENCE:
Minimum of 2 years prior healthcare, public health, or related community-based experience in community setting.
KNOWLEDGE AND SKILLS:
Job Description
CWAs provide in-home or community-based one-on-one, family, and/or interdisciplinary group support to high risk care patients and collaborates with the Patient Care Manager, PCP, and other members of the care team to conduct needs assessments to identify and respond to barriers to the patient's health and wellness.
IND123
Req id: 24287
Department: Living Well at Home
Schedule: Full Time, Monday through Friday
POSITION SUMMARY:
Community Wellness Advocate
A Community Wellness Advocate (CWA) is a trusted member of the community who helps high risk patients maintain stable health and wellness along a continuum, through integrating and connecting hospital, home-based, and community-based services. CWAs are responsible for providing advocacy and case management services; developing an interdisciplinary care plan based on identified patient needs; facilitating access to social service resources and other internal and external resources; monitoring the patient's progress; and problem-solving with patients to both accelerate and enhance access to concrete supports. NOTE: The CWA will not provide hands on care or other services noted as home health services, including but not limited to: performance assessments, provision of care, treatment, or counseling; and/or monitoring of patient's health status.
QUALIFICATIONS:
EDUCATION:
- HS Diploma or equivalent plus related community experience, or Bachelor's degree
- Valid, unencumbered MA Driver's license required
EXPERIENCE:
Minimum of 2 years prior healthcare, public health, or related community-based experience in community setting.
KNOWLEDGE AND SKILLS:
- Basic knowledge of healthcare system.
- Outstanding interpersonal skills of foremost importance to interact with families and patients.
- Interest in community health and outreach.
- Exceptional organizational skills; ability to multi-task and work independently and as part of a team.
- Demonstrated oral and written English communication skills.
- Fluency in Haitian Creole or Spanish preferable.
- Understanding of how language, culture and socioeconomic circumstances affect health.
- Desire to work with diverse, multi-cultural and multi-lingual populations.
- Proficiency with Microsoft Office applications (i.e. MS Word, Excel, Access, Outlook) and web browsers. Proficiency with data entry and data tracking.
Job Description
CWAs provide in-home or community-based one-on-one, family, and/or interdisciplinary group support to high risk care patients and collaborates with the Patient Care Manager, PCP, and other members of the care team to conduct needs assessments to identify and respond to barriers to the patient's health and wellness.
- Initiates face to face contact with eligible patients to describe role, explain participation benefits and begin screening process. This position requires in-person visits to members in the community and will support members across Greater Boston.
- Schedules and completes initial hospital, clinic, or community-based (homes, shelters, housing agencies, substance use treatment programs, etc.) visit screening, care plan, and follow up visits and phone calls for enrolled patients within specified timeframes.
- Teaches key educational messages using a variety of culturally, linguistically and educationally appropriate strategies, in a variety of settings.
- Participates with other staff in activities that include community outreach, presentations to community organizations, development of materials, and phone calls.
- Works with patients and providers to set goals for patient's care and provides guidance for patient to achieve those goals.
- Reinforces educational messages regarding disease self-management by linking clients with supportive community services and programs.
- Presents patients at case review meetings succinctly and logically.
- Consults with Patient Care Manager, primary clinical staff, behavioral health teams and / or PCP regarding complex patient situations, demonstrating an understanding of how to solicit and incorporate provider feedback in order to continuously develop the most optimal plan for care.
- Demonstrates the ability to function within an inter-disciplinary team (nurse care coordinators, social workers, behavioral health clinicians, physicians, resource specialists, clinical support staff, etc.), connecting the patient with resources as needed.
- Records and monitors the participants' progress toward goals within specific time frames. Documents assessments and key patient updates in electronic health record and care management system; documents relevant day-to-day activities and patient data.
- Prepares reports and documents as needed or requested.
- Assists patients with organizing their records, making follow-up appointments, attending follow-up appointments, and filling their prescriptions.
- Helps patients fill out applications, for example for Medical Assistance, Housing, and SNAP (Supplemental Nutrition Assistance Program).
- Assist patients in housing search, acquiring documents for applications, submitting applications and supporting patients with housing interviews.
- Serve as a connection for landlords and property management if patient's housing is in jeopardy or for crisis intervention.
- Provide pre and post-tenancy supports to include development of budget, connection to representative payee, paying rent and utilities, service planning, obtaining furniture, moving into housing and connection to community and in-home resources.
- Coordinate with other housing providers to ensure long-term supports are available for patients.
- Provide advocacy for patients with application denials and hearings conducted by housing providers.
- Provide eviction prevention support to include attending housing court, submitting necessary documentation and making appropriate referrals to legal services.
- Provides advocacy, patient education and successful warm hand offs in accessing community-based and hospital-based programs.
- Assists patient in addressing and overcoming barriers with a range of concrete supports, including but not limited to: healthcare support services, behavioral health, financial assistance, child-care and caregiver support, housing, support with utility bills, food, financial entitlements, clothing, transportation, food pantries, violence prevention, social isolation and any other appropriate community resources.
Provide intensive home and community-based outreach, motivational interviewing and goal setting, resource connection and accompaniment to medical appointments as needed to help patients appropriately utilize healthcare. - Establishes culturally appropriate and trusting relationships with patients and their families.
- Participates in all training activities as designated by the Complex Care Manager, Nurse Manager and/or Administrative Manager.
- Attends regularly scheduled supervision and other program assigned meetings.
- Develops and maintains strong relationships with the community and community resources to ensure patient access.
IND123
Req id: 24287
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