Complaints Handler Job at Wren Kitchens
About The Role
Main Responsibilities:
- Taking ownership of a complaint and carrying out a full assessment of a customer’s journey to be able to successfully resolve any dispute.
- You will need to be proactive in investigating and providing solutions to customers
- Provide support and assistance to teams across the business.
- Identify improvements from across the business, whether this be from a showroom appointment to a delivery or installation.
- Identify and report on any processes that could result in a poor customer experience.
About You
Desired skills and knowledge:
- Complaint handling experience
- Knowledge of Alternative Dispute Resolution (ADR)
- Strong communication skills - both written and verbal
- Good IT skills
- Customer Service experience
- Ability to work independently and within a team environment
About The Company
Wren Kitchens, the UK’s number one kitchen retailer and manufacturer, have rapidly expanded into the USA. Wren is famous for providing tailored, luxury kitchens at affordable prices. We could not be more excited to be opening new kitchen showrooms, manufacturing facilities and offices in 2022. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!
What Wren Offer:**
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- A fantastic team environment with great facilities
- Excellent in-role training and development
- Fantastic career advancement opportunities
- High-quality IT equipment and software
- Paid vacation allowance
- 401(k) plan
- Health, vision and dental coverage
- Generous employee discount
Location: 1070 Hanover St., Sugar Notch, PA 18706
Location: 1070 Hanover St., Sugar Notch, PA 18706
Job Type: Full-time
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