Computer Help Desk Specialist Job at Niskayuna Central School District
The position of Help Desk Specialist is a competitive Schenectady County Civil Service position. Candidates must be reachable on the current Civil Service List. If list is not available, this will be a provisional appointment and the successful candidate must take the SCCSC exam and be reachable. The Help Desk Specialist provides day-to-day consultation, training, instruction, trouble-shooting and communication to the personal computer user for hardware, software, network and related computer systems and peripheral devices; ensures their operation for individuals and groups of computer users; at times installs and configures systems; maintains hardware and software inventory and assist with acquisitions. The position is directly supervised by the Director of Technology Services. Does related work as required.
ASSIGNMENT: 35 hours per week; 12 months per year
TYPICAL WORK ACTIVITIES:
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Collects information from the department requesting computer support to determine current operation and identifying the basic requirements;
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Provide first level support for incoming technical support issues (in person, via email or over the phone) related to computer systems, hardware and software;
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Troubleshoot, document issues appropriately route issues which need next level support;
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Following up with users to ensure full resolution of issues;
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Assistance with purchasing, working with vendors and filing necessary paperwork;
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Conduct hands-on inventory of computer systems;
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Responds to user problems and questions on system and software operational problems.
Job Qualifications
FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS:
- Basic knowledge of computer networking and working knowledge of computer operating systems (Windows 7, 8, 10, OS X);
- Working knowledge of computer productivity applications (MS Office, Google Apps, etc.);
- Excellent verbal and written communication skills;
- Excellent interpersonal skills in order to work with both technical and nontechnical personnel at various levels in the organization, including computer technicians, administrators as well as students, staff and faculty;
- Ability to work on a team and to establish and maintain effective working relationships.
MINIMUM QUALIFICATIONS:
- Graduation from a New York State registered or regionally accredited college or university with an Associate’s degree and one (1) year experience in Information Technology or a closely related field
- Graduation from high school or possession of a high school equivalency diploma and two (2) years of experience in Information Technology or a closely related field.
- An equivalent combination of training and experience as defined by the limits of (A) and (B).
Position Start Date:12/14/2022
Application Deadline:12/09/2022
Civil Service Title: Computer Help Desk Specialist
Job Number: 107
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