RESPONSIBILITIES

• Monitor mainframe system, online and batch processing jobs
• Identify problems or errors and complete steps to ensure quick resolution or escalation as appropriate
• Complete all established and periodic processing schedules to meet production deadlines
• Execute operations job requests submitted and approved via the ticketing system
• Monitor computer systems and connected devices to ensure they are functioning as desired
• As required, place service requests with the vendors utilizing their preferred method for reporting and tracking issues
• Maintain proficiency in mainframe operating system duties and Microsoft Office products
• Maintain proficiency in software packages provided by our selected vendors for online/batch processing, job scheduling, system/database backups and others job supported functions
• Maintain a basic understanding of bank products and services
• Contribute ideas for new or improved processes and procedures
• Assist in software changes and upgrades as directed
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

COMPETENCIES

• Interpersonal/Customer Service Skills
• Written and Verbal Communication
• Ability to understand and follow directions
• Adaptable to change
• Basic Computer Skills
• Organizational Skills/Detail Oriented
• Analytical Thinking
• Able to Multi-Task or Juggle Priorities
• Problem/Situation Analysis
• Ability to work independently, be self-motivated

SCHEDULE

Office hours for this 3rd shift position are Monday through Friday 11pm to 7am. Weekends would be a 12-hour shift 7pm to 7am on a scheduled basis. This position is hourly and full time. A minimum 37.5 hours is required to maintain eligibility for full-time status. Generally the position will require 40+ hours per week.

This position is 100% onsite.

EDUCATION - CERTIFICATIONS - WORK EXPERIENCE

High school diploma or equivalent required

Basic to intermediate PC skills with basic knowledge of Microsoft Office products required

TRAVEL REQUIREMENTS

Valid Drivers’ License, proof of insurance and reliable transportation are required for occasional travel to division, branch and Disaster Recovery locations.

PHYSICAL REQUIREMENTS

Ability to lift up to 50 pounds periodically