Our client is looking for a skilled Deskside Support professional for 3 month contract to hire position.
General Summary
The role is responsible for the following functions at the manufacturing plant:
- Level 1,2, and 3 support for IT issues
- Provisioning of office and plant floor devices (e.g. cell phones, tablets, HMIs, kiosk PCs, printers)
- Support of desktop and collaboration tools (Office365 / SharePoint)
- Execution/adherence of IT standards compliance
- Preparation of process and procedure documentation
- Project management for site-based infrastructure / application rollouts.
- Managing onsite stakeholder relationships to ensure that the site’s requirements are being met and proactively providing appropriate technology solutions to assist in process improvement
- Active Directory management
- Access Provisioning
- Issue escalation management
- On-call support – there is a requirement to provide 24x7 support to the site.
- Vendor management where appropriate
- Other duties and projects as assigned by IT Manager or local IT lead
Applications/Systems supported:
- All deskside systems
- Site-based servers support
- Plant floor computers/HMIs
- Computer software, MS Office Suite Applications
- RF technology: forklift computers, barcode scanners and barcode printers.
- Desk and mobile phone support
- Multi-function printer support
Job Specifications
Minimum education desired: Associate degree in related field of study
Years of relevant experience: 5 years in a technical support role
Knowledge, skills and abilities required:
- 5 years of relevant IT operational support experience, preferably working in manufacturing
- Windows Server 2008/2012
- Active Directory, SCCM, Terminal Services
- Skill in promptly detecting, analyzing and resolving computer software and network problems, sometimes with little time or data.
- Strong organizational and prioritization skills
- Good written & verbal communication skills
- Strong technical documentation skills
- Passion for customer service
Job Types: Full-time, Contract
Pay: $29.00 - $30.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Hanover, PA: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Desktop support: 3 years (Required)
Work Location: In person
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